Graduate Opportunity
2 weeks ago
**J ob Title**: Graduate opportunity - Insurance Customer Service Advisor
**Location**: Ashford (Office based)
**Salary**: £20k - £23k
**Hours**:Monday-Friday, 9am-5pm
The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit 2 Graduates for Customer Service Advisor opportunities, both based in their Ashford office. The Office Manager would like to recruitpositive, enthusiastic and professional people to join their team of 10. You'll need to be a helpful and outgoing person who can get along with and support others. As a Customer Service Advisor you'll be the primary customer point of contact for the businesstaking in bound calls and meeting customers who "drop in" to the office, dealing with all manner of customer queries, policy changes and claims processing
**As aCustomer Service Advisoryou rresponsib ilities will include**:
- Review and advise customers on insurance requirements
- Identify and initiate cross-selling opportunities/activities
- Acquire and maintain knowledge of the insurance products and Product Licences
- Administer client instructions to meet compliance standards including processing and dispatch of documentation within required timeframes and quality standards
- Deal with insurance claims within authority levels and in accordance with claims standards
- Implement customer money collection to meet key financial requirements and the coampny credit control policy
- To develop and sustain effective working relationships with customers and colleagues
- To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures
- To perform other duties requested by your Line Manager
**You'll be the perfect match for this client if you**:
- A Degree (or equivalent)
- Previous Customer Service experience
- Excellent organisation and time management skills
- Ability to manage own workload
- Good IT skills especially Microsoft Office Outlook, Work & Excel
- Great communication skills and a good telephone manner
- Willingness to learn new skills
- Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence
**Next steps**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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