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Medical Receptionist/administrator

4 months ago

Beaconsfield, United Kingdom The Simpson Centre and Penn Surgery Full time

We are looking for an energetic and enthusiastic medical receptionist/administrator to join our hard working and friendly team. Ideally we are looking for someone with previous GP medical receptionist/administrator experience although applicants with transferable skills will be considered. Training will be provided. We offer a generous NHS pension scheme and free on site parking.

Ideally we are looking for someone who can work 20 + hours per week but we may be able to accommodate two part time staff.

**Job Summary**:
To be the face of the practice welcoming patients on arrival, assisting and directing them to their appointments and other health care needs, enabling them to see their doctor or nurse in a polite, courteous, efficient and effective way both via the telephone and face to face.

To assist both Doctors and Nurses to enable them to deliver a first class primary care health service to our patients.

To be an integral member of the practice team providing general administration support across the practice as needed.

**Responsibilities**:
**Administration**
- Pulling, filing patient medical notes for surgeries and updating as necessary.
- Scanning and filing post in patients’ medical records.
- Undertaking photocopying and shredding as needed.
- Support the registration of new patients by preparing new registration packs.

**Reception** **Welcoming patients to the practice ensuring they are kept informed of any changes/delays to the doctors or nurses schedule that may affect them.**
- Issuing completed repeat prescription requests to patient in line with practice protocols.
- Identifying patients that may need assistance and offering them the appropriate support. Calling for a doctor, nurse or the Practice Manager when necessary.
- Issuing new registration packs, highlighting key information and checking completed forms ensuring Out of Area patients are presented the taking on doctor in the first instance.

**Appointments** **Take patient appointment requests over the phone and face to face, identify the most appropriate appointment time and book them in, in accordance with appointment booking rules. ** Cancel appointments when requested on behalf of patients.*
- Move patient appointments when necessary, due to sickness or unforeseen circumstances, identifying suitable alternatives.
- Taking request and scheduling home visits as necessary.

Computer/Telephone Equipment Support the registration of new patients by inputting registration data onto the computer as needed. **Process repeat prescription requests in accordance with practice guidelines. ** Use telephony equipment to ensure the phones are answered as efficiently as possible, providing cover for the practice telephonist when necessary.
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Other TasksUndertake a building security check before leaving the building after a late night surgery to ensure all doors, windows are secured appropriate and when last to leave the building ensure alarms are set. **The post holder should be flexible to take on others tasks as and when necessary as requested by a member of the practice management or clinical team.Confidentiality **In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately**In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**

The post holder will assist in promoting and maintaining their own and other health, safety and security as defined in the practice health and safety policy, the practice health & safety manual and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting health & safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of