Call Handler

EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions.

Our Mission is to connect great organisations with even greater people.

**Call Handler**
- **Full time / Part Time**:

- **Flexible Hours**:

- **Monday - Friday**:

- **Permanent**

**The role of the Call Handler will be too**:

- To act as a Medical Telephonist in a Care Navigation Call Centre
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Signpost all patients to the correct service
- Identify and understand patient needs and requirements, through appropriate questioning
- Maintain high standards of patient confidentiality.
- Carry out all necessary general office duties
- Maintain a clean, tidy, effective working area at all times

**The suitable Call Handler will**:

- Have previous work history in a similar fast paced environment
- Demonstrate an outgoing, friendly personality with a desire to meet new people
- Have the ability to build rapport quickly and effectively
- Have the ability to stay calm under pressure and to be able to multi-task in a similar environment
- Demonstrate a willingness to adapt to the changing working practices of a busy medical environment
- Have good administrative, IT and keyboard skills

**The successful Call Handler will receive**:

- £10.50ph
- Support and guidance from a friendly and professional team
- Generous Holiday allowance
- Free Parking

**Job Types**: Full-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- Company pension

Schedule:

- Flexitime

**Experience**:

- call hander: 1 year (required)

Work Location: In person

Reference ID: MR-WV-FTP-JB