Customer Assistant

2 weeks ago

Malvern, United Kingdom Marks & Spencer Full time

**Working Pattern**

**Week 1**
Mon 10:00-15:00

Thurs 10:00-15:00

Fri 12:00-16:00

Sat 10:30-17:30

**Week 2**
Sun 10:00-17:00

Wed 12:30-17:30

Thur 12:30-17:30

Fri 11:30-16:30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

MALVERN, WORCESTERSHIRE, ENGLAND;
Malvern

  • Customer Assistant

    2 weeks ago

    Malvern, United Kingdom Lidl Full time

    Summary As of the 1st March 2024, our pay will increase to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store...

  • Customer Assistant

    1 week ago

    Malvern, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: Sun 1000-1400 Wed 1000-1400 Thu 1000-1400 Fri 1000-1400 Sat 1000-1400 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    3 weeks ago

    Malvern, United Kingdom Lidl Full time

    Summary Starting from £12.00 per hour | 20 hour contract | flexible shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Assistant

    3 weeks ago

    Malvern, United Kingdom Lidl Full time

    Summary Starting from £12.00 per hour | 20 hour contract | flexible shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Assistant

    4 weeks ago

    Malvern, United Kingdom M&S Full time

    **Key Accountabilities** Operations Assistant Hours: Sun: 1030-1830 Mon: OFF Tues: OFF Wed: 1800-2200 Thurs: 1800-2200 Fri: 1800-2200 Sat: 1700-2100 **Key Capabilities** Sun: 1030-1830 Mon: OFF Tues: OFF Wed: 1800-2200 Thurs: 1800-2200 Fri: 1800-2200 Sat: 1700-2100 **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Assistant

    7 hours ago

    Malvern, United Kingdom M&S Full time

    **Key Accountabilities** Operations Assistant Hours: Sun: 1030-1830 Mon: OFF Tues: OFF Wed: 1800-2200 Thurs: 1800-2200 Fri: 1800-2200 Sat: 1700-2100 **Key Capabilities** Sun: 1030-1830 Mon: OFF Tues: OFF Wed: 1800-2200 Thurs: 1800-2200 Fri: 1800-2200 Sat: 1700-2100 **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Assistant

    4 weeks ago

    Malvern, United Kingdom M&S Full time

    **All the details** Work Pattern: Sunday: 07:30 - 11.30 Monday 0500 - 0900 Saturday 0500 - 0900 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will...

  • Customer Assistant

    7 days ago

    Malvern, United Kingdom M&S Full time

    **All the details** Work Permit Tuesday 1400-2000 Wednesday 1400-2000 Thursday 1400-2000 Friday 1400-2000 Saturday 1400-2000 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    5 days ago

    Malvern, United Kingdom M&S Full time

    **All the details** Work Pattern: Week One Sunday:12.00-17.00 Monday: 15.30-20.00 Wednesday: 11.00-18.00 Thursday 15.30-20.00 Week Two Monday: 15.30-20.00 Thursday: 15.30-20.00 Friday: 11.00-18.00 Saturday: 14.00-19.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Assistant

    4 weeks ago

    Malvern, United Kingdom Marks & Spencer Full time

    Working Pattern wk1 sun 730-1530 monday wed saturday 545-1200 wk2 sun 1030-1830 tues wed sat 545-1200 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    2 weeks ago

    Malvern, United Kingdom Marks & Spencer Full time

    Sun: 1030-1830 Mon: OFF Tues: OFF Wed: 1800-2200 Thurs: 1800-2200 Fri: 1800-2200 Sat: 1700-2100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    2 weeks ago

    Malvern, United Kingdom Marks & Spencer Full time

    Working Pattern wk1 sun 730-1530 monday wed saturday 545-1200 wk2 sun 1030-1830 tues wed sat 545-1200 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    2 weeks ago

    Malvern, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Tues 10:00-15:00** **Weds 10:00-15:00** **Fri 10:00-15:00** **Sat 10:00-17:00** **Week 2** **Sun 10:00-17:00** **Mon 12:30-17:30** **Thurs 10:00-15:00** **Fri 12:00-16:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    1 month ago

    Great Malvern, Worcestershire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThe work pattern for this vacancy is: Sun Wed Thu Fri Sat Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town...

  • Customer Assistant

    1 month ago

    Great Malvern, Worcestershire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThe work pattern for this vacancy is: Sat Sun Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town standards ...

  • Customer Assistant

    1 month ago

    Great Malvern, Worcestershire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThe work pattern for this vacancy is: Sun Sat Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town standards ...

  • Customer Assistant

    4 weeks ago

    Malvern, Worcestershire, United Kingdom LIDL Full time €12 - €20

    Starting from £12.00 per hour | 20 hour contract | flexible shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl...

  • Customer Advisor

    2 weeks ago

    Malvern, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    5 days ago

    Malvern, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Assistant Clothing and Home

    4 weeks ago

    Malvern, United Kingdom Marks & Spencer Full time

    Hours: Tue: 0700-1100 Wed: 0700-1100 Thurs: 0700-1100 Fri: 0700-1100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...