Technical Officer

4 days ago


Southampton, United Kingdom The Work Shop Full time

We are pleased to be working with a well-established company based in Southampton which is looking to recruit an experienced Technical Officer to join their small and friendly team.

The position of Technical Officer will primarily involve supporting all clients in an efficient & professional manner and completing technical support visits in a supportive manner.

The main duties of the Technical Officer
- Complete clients visit arrangements and pre-visit documents
- Complete risk assessment documents for all visits and projects
- Carry out full product installation and provide client product documentation, training, and support in an organised and timely manner
- Ensure product installations conform to all regulatory requirements and systems comply with safety guidelines
- Proactively monitor product performance consumption and troubleshoot any operational issues as they arise
- Deal with customer queries and field investigations as required
- Provide required client follow up and after-care
- Keep detailed and well organised files on each client on a day-to-day basis

Key competencies of the Technical Officer
- Creative problem solver
- Strong written and verbal communication
- Excellent time management & multi-tasking skills
- Ability to maintain awareness of and comply with the Company Quality Policy and applicable Company Procedures
- Experienced working within ISO 9001, ISO 14001 and 18001 standards

The Technical Officer role offers an annual salary of £30k - £35k dependent on experience and the working hours are Monday to Friday, 09:00 to 17:30. There is free on-site parking available alongside other company benefits.

If you would like to further your career and make your mark in a fast-passed, dynamic and growing business, please APPLY NOW.


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