Information Assistant

3 weeks ago

Nottingham, United Kingdom Nottingham Trent University Full time

**Think you know libraries? Think again.**:
**Doing things differently.**:
**"We are the service to go to for help, advice and support"**:
**Information Assistant**:
Salary
- £23,809 - £25,426 per annum (pro rata)

Part Time / Permanent

At the heart of Nottingham Trent University, **our libraries inspire and enable independent learning and research**. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.

We want to make it easy for people to use our libraries and learning resources. And that's where you come in.

We're looking for 3 x **Information Assistants **to join our friendly and welcoming customer service team.

**Post 1**: 35 hours for 52 weeks. Monday-Friday 2pm-9pm during term time (36 weeks) and Monday - Friday 12pm-7pm during summer vacation.

**Post 2**:15 hours for 52 weeks. Thursday and Friday 8.30am-5pm. Plus term time weekends, Saturday 12pm-5pm for 36 weeks and Sunday 11am-7pm for 34 weeks.

**Post 3**:Term time role. Monday and Tuesday 5pm-9pm for 36 weeks and Sunday 11am-7pm for 34 weeks. Plus 8 summer vacation Saturdays 10am-2pm.

**Please state your post preference when applying**

**What you'll be doing**:
This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources by providing practical help and guidance. You'll be the go to person for face-to-face, telephone and online enquiries and assistance.

Supporting customers to get on line or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.

***What you'll bring**:
You'll bring your excellent customer service skills and ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you.

**What we offer**:
We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future.

We'll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and wide range of savings, discounts and benefits.

We offer a range of working patterns and locations and are always looking for new members to join our team. For more details, take a look at the Information Document below.

**Join Us**:

- **Hybrid working**:

- we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- ** Flexibility** - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- **Salary Sacrifice Retirement Savings Plan** with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with **minimum NTU contributions of 8%.**:

- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more

**Safe and Inclusive**:
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

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