Hire Desk Controller

6 days ago

NewtonleWillows, United Kingdom Nationwide Platforms Full time

We are currently looking for an Hire Desk Controller on a 6 month fixed term contract.

We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller)

As a Customer Service Advisor, you will be part of a team who services one of our key account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).

Working days Monday - Friday 8-5.30pm. In reward we offer a competitive base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance.

Responsibilities include:

- Successfully convert hire enquiries into hire orders and achieve revenue target.
- Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
- Achieving call standards set by the company.
- Using your product knowledge, you will provide the customer with the best option for hire.
- Deal with customer enquiries in a professional and polite manner
- Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments
- Co-ordinate with the local depot transport coordinator to fulfil customer requirements.
- Previous experience in a busy customer service and/or sales role
- Excellent customer service and relationship management skills
- Good organisational skills with the ability to multi task and prioritise deadlines
- Good knowledge of MS Office including Word and Excel

Nationwide Platforms is the market-leading powered access rental company in the UK, providing a fleet of more than 13,000 machines from a network of 30 depots across the country. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the access industry.

Nationwide Platforms is part of Loxam, the largest equipment rental company in Europe.

  • Hire Desk Controller

    3 weeks ago

    Newton-le-Willows, United Kingdom Shepherd Stubbs Full time

    Hire Desk Controller - Haydock My client is a market-leader in supply of Non-Mechanical equipment to industries such as Construction & Events, Civil Engineering & Utilities, and they seek a Hire Desk Controller to join their friendly team near Haydock. They are a dynamic and quickly growing business and looking for an enthusiastic and hardworking individual...

  • Implant Hire Controller

    4 weeks ago

    Newton-le-Willows, United Kingdom Loc Hire Full time

    We are currently looking for a Hire Desk Controller to work with our Partner Speedy, who are based at Haydock. This is a ‘hands on’ role. You must be confident, organised and able to work in high pressure situations. **DUTIES**: - Dealing with customer orders - Negotiate hire terms - Deal with invoice queries - Organise delivery and collections in...

  • Implant Hire Controller

    3 weeks ago

    Newton-le-Willows, United Kingdom Loc Hire Full time

    We are currently looking for a Hire Desk Controller to work with our Partner Speedy, who are based at Haydock. This is a ‘hands on’ role. You must be confident, organised and able to work in high pressure situations. **DUTIES**: - Dealing with customer orders - Negotiate hire terms - Deal with invoice queries - Organise delivery and collections in...

  • Hire Desk Controller

    2 weeks ago

    Newton-le-Willows, St. Helens, United Kingdom Shepherd Stubbs Full time

    Hire Desk Controller - HaydockMy client is a market-leader in supply of Non-Mechanical equipment to industries such as Construction & Events, Civil Engineering & Utilities, and they seek a Hire Desk Controller to join their friendly team near Haydock. They are a dynamic and quickly growing business and looking for an enthusiastic and hardworking individual...

  • Hire Desk Controller Storage

    4 weeks ago

    Newton-le-Willows, United Kingdom Mitchell Maguire Full time

    Hire Desk Controller Storage & Accommodation HireJob Title: Hire Desk Controller Storage & Accommodation HireIndustry Sector: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support,...

  • Hire Desk Controller

    4 weeks ago

    Newton-le-Willows, United Kingdom Nationwide Platforms Full time

    We are currently looking for an Hire Desk Controller to work on our Implant desk in Newton-Le-Willows We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) As a Customer Service Advisor, you will be part of a team who services one of our key account...

  • Hire Controller

    2 weeks ago

    Newton-le-Willows, St. Helens, United Kingdom PATH Recruitment Ltd Full time

    Hire Controller - Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Merseyside.Responsibilities of the Hire Controller: Build important relationships with internal and external clients. You will be x...

  • Hire Desk Controller

    7 days ago

    Newton-le-Willows, United Kingdom Shepherd Stubbs Full time

    My client is a market-leader in supply of equipment to industries such as Construction & Events, Civil Engineering & Utilities, and they seek a Hire Desk Controller to join their friendly team near Haydock. They are a dynamic and quickly growing business and looking for an enthusiastic and hardworking individual to join their growing team on a full-time...

  • Hire Desk Controller

    1 week ago

    Newton-le-Willows, United Kingdom Shepherd Stubbs Full time

    My client is a market-leader in supply of equipment to industries such as Construction & Events, Civil Engineering & Utilities, and they seek a Hire Desk Controller to join their friendly team near Haydock. They are a dynamic and quickly growing business and looking for an enthusiastic and hardworking individual to join their growing team on a full-time...

  • Hire Desk Controller

    1 week ago

    Newton-le-Willows, United Kingdom Shepherd Stubbs Full time

    My client is a market-leader in supply of equipment to industries such as Construction & Events, Civil Engineering & Utilities, and they seek a Hire Desk Controller to join their friendly team near Haydock. They are a dynamic and quickly growing business and looking for an enthusiastic and hardworking individual to join their growing team on a full-time...

  • Hire Controller

    1 month ago

    Newton-le-Willows, United Kingdom Cleveland Group (Hire & Sales) Limited Full time

    Based in Newton-le-Willows, Cleveland Hire is looking for a Hire Controller to maintain, develop and implement systems at its implant desk at Speedy Customer Solutions. **Key Responsibilities** - Be able to build strong rapports with customers and optimise every selling opportunity to maximise revenue. This is a key daily task. - Be comfortable on the...

  • Hire Desk Controller

    1 week ago

    Newton-le-Willows, United Kingdom Contract Plant Rental Full time

    we are a in house partner too Speedy Hire based in Speedy‘s head office in Newton Le Willows. The successful applicant will ideally have experience within the Hire Industry or a call Centre office. They must be focused on delivering great customer service, with the ability to understand customers requests and take orders and engage with contract plant...

  • Hire Desk Controller Storage

    4 days ago

    Newton-Le-Willows, North West, United Kingdom Mitchell Maguire Full time

    Hire Desk Controller Storage & Accommodation HireIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Job Title: Hire Desk Controller Storage & Accommodation HireIndustry Sector: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground...

  • Hire Controller

    3 weeks ago

    Newton-le-Willows, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Hire Controller Contract: Permanent Location: Haydock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying. The Impact you will have: Manage internal...

  • Hire Controller

    4 weeks ago

    Newton-le-Willows, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Hire Controller Contract: Permanent Location: Haydock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying. The Impact you will have: Setup of Hire...

  • Hire Controller

    4 weeks ago

    Newton-le-Willows, United Kingdom Selwood Ltd Full time

    **Our Business** Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year...

  • Hire Desk Controller

    3 weeks ago

    Chester-le-Street, United Kingdom Bray Cranes Ltd Full time

    Role: Hire Desk Controller Hours: 07.30am - 4.00pm (39.00 hours per week) **Salary**: Up to £29,000 **Benefits**: 21 days holiday plus UK bank holidays Company pension We are looking for an experienced member of staff to join our small office team based in our Birtley depot. Responsibilities include: - Communicating the upcoming crane schedule with...

  • Credit Controller

    1 month ago

    Newton-le-Willows, United Kingdom Speedy Hire Full time

    Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! An opportunity has arisen for a Credit Controller to join our team to ensure that customer accounts are managed efficiently, and payments are received promptly.Youwill beresponsible for ensuring that cash...

  • Credit Controller

    1 month ago

    Newton-Le-Willows, United Kingdom Speedy Hire Full time

    Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! An opportunity has arisen for a Credit Controller to join our team to ensure that customer accounts are managed efficiently, and payments are received promptly.Youwill beresponsible for ensuring that cash...

  • Hire Controller

    2 weeks ago

    Newton-le-Willows, St. Helens, United Kingdom Selwood Ltd Full time

    Our BusinessSelwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year...