Strategic Hire Desk Controller

4 weeks ago

Manchester, United Kingdom HSS Hire Group Full time

With a reputation for unbeatable customer service, we are looking for an enthusiastic Hire Desk Controller to join our team at our Head Office in Trafford Park. You will be the front line of our customer interaction, ensuring their every need is catered for and every question answered. After all, it is our great customer service that really sets us apart from the rest.

**So what will you be doing**
- Build strong customer relationships and maintain a high standard of presentation and service.
- Maintain professional standards of product knowledge and providing support to our customers looking to get exceptional levels of service
- Raising contracts for customers as and when required

**What we're looking for**:

- Friendly telephone manner
- Strong customer focus and genuine desire to help
- Ability to work towards targets and KPIs
- A pro-active and optimistic attitude
- A desire to learn and expand on existing product knowledge

**What do you get back**

We want to make your time at HSS as rewarding as possible Here are just some of the benefits you have access to when you join:

- FREE Hire from our core range, with 35% off for friends and family
- Claim cashback on health and wellbeing (that’s anything from a dental check to a massage)
- Discount vouchers for your mobile phone, gym membership, family days out, restaurants and high street shopping
- Long service rewards when you hit 5 years

As well as plenty of other flexible benefits like learning and development programmes.

**Who are HSS**

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce - please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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