Customer Service Advisor

4 weeks ago


Lincoln, United Kingdom Train 4 Full time

Train4 Ltd are an ESFA directly funded training provider who have been delivering training to both employed and unemployed people across the UK since 2010. Our ultimate mission is to positively impact the lives of our customers, which is why we're looking to recruit a warm-hearted, friendly and driven individual to join our team, you will play a key role in creating a unique customer experience. In this role you will be at the heart of helping our customers.

To be successful in this role you will demonstrate excellent communication and interpersonal skills with a passion to deliver excellent customer service. You will show an enthusiastic and positive approach, wanting to take accountability for your tasks while working accurately and flexibly within our team.

This is a telephone based role you will spend 95% of your day speaking to our customers.

This is a part-time position (30 hours per week).

**National Minimum Wage.**

**What do we need from you?** We are looking for the following skills and attributes:

- Problem solving and strong communications skills
- Professional and friendly telephone manner
- Customer Service experience with a genuine passion for exceptional customer service and enjoy helping people
- High levels of resilience and patience when dealing with difficult situations or customers who may require support with their enrolment
- Ability to take ownership of situations with positivity and a can-do attitude
- Good working knowledge of Microsoft Office
- Have a strong willingness to learn and develop

**You will be responsible for: -**
- Contacting our customers to support their course enrolment.
- Responding to questions and queries that they have
- Ensuring that they are kept informed at every stage of their journey
- Following through on promises made ensuring that every customer feels valued

**This is a hybrid home/office position you will have to work from our Lincoln offices when required so must live within a commutable distance.**

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £14,820.00 per year

Schedule:

- Monday to Friday



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