Roofer

**ROOFER**

Reporting to the Repairs Field Manager, the Roofer will deliver a wide range of responsive maintenance activities to a diverse customer base for Great Places Housing Group

**GREAT PLACES - THE BUSINESS**

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

**CORPORATE RESPONSIBILITIES**:

- To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
- To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
- To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
- To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
- To undertake appropriate training and staff development.
- To identify and develop individual contribution in the delivery of the Great Places competency framework

**PURPOSE OF ROLE**:

- Ensure and deliver excellent customer service
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain
- Liaise with Customers, the Responsive Repairs Manager & Supervisory staff, Customer Services staff and a multi-trade workforce to ensure consistency of approach
- Adopt a flexible working style to accommodate Great Places approach to customer service
- Adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team
- Maintain an effective channel of communication with Customer Services staff and a multi-trade workforce
- Engage with and promote the lead measures of performance across the Responsive Maintenance service

**KEY RESPONSIBILITIES**:

- To undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
- Contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- Determine the scope of replacement and/or improvement works to maximise use of the available expenditure
- To work in line with the Great Places operating principles for Responsive Maintenance, liaising with customers and/or colleagues to promote a culture of continuous improvement
- To adopt a flexible approach to work, undertaking and promoting work within a multi-trade environment to avoid duplication and hand-offs to other front line staff
- Contribute to and comply with all statutory legislation, licences and accreditations including the relevant Safety Management System applicable to Responsive Maintenance
- Contribute to and comply with all relevant environmental, waste management and monitoring arrangements.
- The correct and proper use of all relevant mechanical and non-mechanical plant & equipment including fleet vehicles, tools, work wear, PPE and other relevant equipment
- Periodic monitoring and basic maintenance of the relevant fleet vehicles as required by the Fleet Co-ordinator
- Contribute to the development of a core range of materials, consumables and individual vehicle stocks to meet the demands of the responsive maintenance service
- Contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- To promote additional services, and other initiatives as appropriate, within the team and to customers where appropriate.
- Advising tenants on building related matters and to assist them in the safe running of their home.
- Liaise with Customer Services staff on safeguarding issues.
- To follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
- To undertake and contribute to a competence based framework through specific training and development initiatives
- To carry out other duties commensurate with the nature of the Multi-skilled Operative as directed by the Repairs Field Manager
- In addition to being a qualified roofer, the post holder must clearly demonstrate key competencies in multi-skill general bu