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Scheduling Administrator

5 months ago

Leeds, United Kingdom CLD Recruitment Full time

Leeds

Salary £22,000 - £26,000

Working within a busy and fast paced environment you will be required to utilise your excellent listening and communication skills whilst also demonstrating the ability to obtain clear and concise information and details relating to the query at hand.

**Duties**:

- Responsible for the administration and management of client instructions
- Liaise with policy holders, supply partners and clients and keep them well informed at all times of any progress or delays
- Answering telephone calls from policy holders/home owners and clients, dealing with queries in a professional manner
- Book and co-ordinate removal teams, ensuring that all site staff are fully utilized when planning works
- Organise the works within SLA and ensure all completed works are ready for invoicing
- Provide details to the rest of Customer Service Team regarding revenue/utilisation on pre assigned site teams as part of daily team huddle
- Daily courtesy calls to customers for upcoming planned works, to ensure everything is in place for works to be completed successfully and on time

Skills and Personal Qualities:

- Strong planning and/or scheduling experience
- Strong written and verbal communication skills and excellent telephone manner.
- Excellent organisational skills in being able to multi-task and re-prioritize at frequent intervals.
- A high level of accuracy and has an eye for detail.
- Ability to work on own initiative.
- Issue resolution and problem solving ability
- Strong communication and inter-personal skills
- Ability to handle pressure and good time-management.
- Ability to adapt to change and work effectively as part of a team.
- Ability to handle customer complaints and resolve where possible.
- Friendly, calm and professional manner.
- Understanding the need of internal confidentiality

Applicants must have a proven background in inbound customer service and scheduling.

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.