IT Apprenticeship

Are you ready to kickstart an exciting IT career with an apprenticeship like no other? Regen Group, a leading social housing solutions provider in Sunderland, is on the lookout for a passionate IT Support Technician Apprentice to join their thriving team.

Imagine yourself gaining invaluable hands-on experience in a supportive and growth-oriented environment. As an IT Support Technician Apprentice, you will be at the forefront of handling first-line support enquiries, mastering the ticketing system, and troubleshooting a diverse range of IT issues.

But that's not all - your journey with us goes beyond the role itself. We believe in investing in your future, and that's why you'll have the unique opportunity to work towards achieving your IT Support Technician Level 3 qualification. Our expert training team at Baltic Apprenticeships is committed to guiding you every step of the way, ensuring you gain the skills and knowledge to excel in your career.

**A Typical Day in the Job**:

- Supporting the IT manager with first-line support enquiries
- Troubleshooting a range of issues using performance monitor systems, command prompt and in-system tools
- Supporting with Office 365 administration
- Escalating issues through the ticketing system
- Using Microsoft system monitors including editing scripts
- Hardware configuration for routers, switches, laptops and desktops for the end user and site set-up

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- £13,000 per annum
- Monday - Friday
- 08:00 - 16:30
- Early finish on a Friday
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance policy
- Company gym
- New modern office space
- Team nights out
- Summer BBQs

**Desired Qualities, Skills and Knowledge**:

- Passion for IT
- Driver required
- Communication and telephone skills
- Eager to learn and enthusiastic
- Grade 4/C in Maths and English GCSE or Functional Skills equivalent

**Your Training with Baltic**:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Sunderland

Postcode
- SR3 3BE

Programme
- ICT Support Technician - Level 3

Salary
- £13,000.00

Reference
- JO-2306-13436