Customer Care-training Specialist

6 days ago

Leeds, United Kingdom InVentry Ltd Full time

**JOB DESCRIPTION**

**Job title**: Training Specialist-Customer Care
**Department**: Support

**Salary**: From £23,000

An exciting opportunity has arisen for a Training Specialist - Customer Care to join our growing InVentry support dream team. This team is a vital part of the organisation, as we’re the first point of call for our 8,000+ customer base (and growing). We aim to make customers feel part of the team, working closely together to empower our customers to ensure they get the most out of our products.

**A Little Bit About InVentry**

We’re a fast-paced and growing technology company, specialising in the development and provision of touch screen visitor management solutions across both education and modern business.

Back in 2010 InVentry created and defined the sign in and visitor management market. Since then, we’ve continued to pave the way by producing innovative new features that solve real world problems.
Over the last 5 years we’ve seen exponential growth; culminating in being named in the Deloitte Global
Fastest 500 growing companies in technology from Europe, the Middle East and Africa. We’ve also gone from a little over 100 organisations to more than 8,000 across the UK, and now handle a staggering 5.7 million sign in and out events (up to 49 every second) and capture over 146,000 visitor images every week. Although InVentry are rooted in education, the unique and special requirements of the education market means that the InVentry system works perfectly across any business sector.

**Your Role**:
As our Training Specialist, you will be responsible for:

- Booking and delivering remote webinar training to our customers
- Monitor and evaluate training effectiveness through assessments, surveys, and feedback reporting
- Creating engaging webinar content
- Assist by onboarding our new customers ensuring they receive the best possible start and support all their training needed, bespoke sessions
- Creation and maintaining of our external and internal training material
- Attend Onsite training with our customers when required
- Work with the training lead to increase attendance and drive engagement
- Adhoc training sessions when needed
- Maintain training records for all customers, including attendance and training materials.
- Excellent communication and presentation skills
- Experience working in a training environment
- Driving licence (required for onsite training)
- Analytical mindset with the ability to assess training needs, measure training effectiveness, and make data
- driven decisions
- Proactive, efficient, and able to work independently
- Strong sense of customer service
- Good organisational skills
- Ability to multitask
- Confident in dealing and speaking with customers in a polite, courteous, and professional manner

**What You will Get from Us**:

- Basic Salary from £23k
- Regular 121s
- Private Healthcare
- Pension Scheme
- Income Protection Cover
- 21 Days Holiday plus your Birthday plus Bank Holidays
- Free On-Site Parking

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: InV- FL Tech

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