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Reservations Executive
4 months ago
**Job Description**:
**Job Title: Reservations Executive - Global Sports Event FTC - 6 Months**
**Location**: Birmingham, UK
**Fixed-term contract (part-time) from November 2023 to the end of April 2024.**
**Hours**: 22.5 hours per week, Monday to Friday, 10:00 AM - 2:30 PM.
**Salary**:£24,000 (pro rata)
**Job Overview**: As a Reservations Executive, you will play a pivotal role as the official housing accommodation provider for a global sports event in Birmingham. Reporting to the Convention Bureau Manager, this role involves managing accommodation bookings and inquiries, collaborating with event organisers, stakeholders, and local partners to optimise accommodation services during the conference.
**Key Responsibilities**:
- Act as the primary point of contact for accommodation-related inquiries, ensuring timely and professional responses via designated platforms.- Process accommodation requests, prioritising delegate needs and preferences.- Maintain and update accommodation booking systems with accuracy and diligence.- Manage telephone calls and accommodations inbox, providing efficient and effective support.- Secure room reservations, maintain rooming lists, and generate reservation reports regularly.- Liaise with hotels to communicate booking changes and specific requirements promptly.- Assist with pre-event, during, and post-event activities, ensuring a seamless accommodation experience.- Perform general administrative duties as necessary.- Complete Event Reconciliation tasks.**Key Relationships**:
- Collaborate closely with event organisers, stakeholders, local partners, and relevant entities involved in the accommodation process.**Skills and Attributes**:
- Exceptional verbal and written communication skills, ability to thrive under pressure and meet deadlines.- Excellent organisational skills with acute attention to detail.- Strong interpersonal skills, adept at working independently and within a team.- Flexibility to work varied hours.- Proficient IT skills, including Microsoft Office (Excel, Word).- Diplomatic handling of inquiries and issues to ensure a positive guest experience.**Knowledge and Experience**:
- Good understanding of the hospitality sector, preferably with experience in accommodation management.- Experience using CRM systems or similar databases.- Prior exposure to multi-stakeholder environments or collaborative settings.
