Customer Care Coordinator

**Job Summary**

Hydropool UK is one of the largest retailers of Hot Tubs and SwimSpas in the UK. Due to an increase in demand and sustained growth over the past 20 years, we now have an opportunity to join our busy team within the Aftersales department.

Experience of working in a fast-paced aftersales environment, along with exemplary customer service skills is vital. Whilst you will receive training on our specific products, you will have experience of dealing with members of the public, discussing repairs and pre-diagnosing problems before booking an engineer’s visit.

You will be very organised and capable of working to tight deadlines.

**Responsibilities and Duties**
- To provide customers with a high level of customer service, while managing own workload.
- Taking phone calls and pre-diagnosing customers service and repair requirements
- Creating engineer’s worksheets and scheduling their jobs
- Be the main point of contact for all repair requests
- Keeping Customers up to date
- Provide regular status updates to customers regarding both site visits and parts availability
- Collecting payments and liaising with the accounts department to ensure all jobs are paid in a timely manor
- Process job sheets and enter all details onto our computer system.
- Completing daily and monthly reports on time.
- Order parts and monitor status updates to ensure availability for each job
- Working as part of a team in a small office

**Qualifications and Skills**
- Clear and concise written and spoken communication skills
- Ability to present information in a structured and balanced way
- Experience of working within a Customer Services Orientated environment
- Possess an expert knowledge in the field of Customer Aftersales services
- Proficient in Microsoft packages
- Word and Excel.
- Ability to work as part of a team and individually
- Motivated and flexible

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person