Sales and Order Processing Supervisor

4 weeks ago

Bury St Edmunds, United Kingdom JKH Drainage Units Limited Full time

Are you looking for a role leading a Sales and Ordering Processing team in a fast-paced growing business?

We are recruiting a Sales and Order Processing Supervisor to join our great team at our site in Mildenhall, Suffolk.

JKH Ltd are a leading manufacturer of specialist precast concrete solutions and products, we offer solutions for the problems faced by a wide range of industries. Our team have built a solid reputation over the last 50 years for their work in designing and constructing products to fit our wide range of customer needs.

In this role you will report into the Business Development Manager and will be responsible for leading and managing the Sales and Order Processing team ensuring that all enquiries are dealt with and processed in a timely manner whilst maintaining a high level of customer service.

This is an exciting time to join and be part of the business as we continue to grow.interested?

Here is more

**Key responsibilities**:
Here is what you will do day-to-day:

- Oversee the Sales and Order Processing team taking full ownership of sales inboxes, ensuring that all enquiries and orders are dealt with within the required timeframe (24 hours).
- Process orders using a standard set of drawings produced by the Design team in Cadly (drawing management system), liaise with the Design Supervisor for any enquiries that require special design work or pricing and communicate priorities and customer requirements.
- Maintain a high level of customer service to all JKH customers, developing a good rapport and strong working relationship with them.
- Develop JKH’s Proactive Sales Standards, implementing training where needed.
- Investigate customer complaints following JKH’s complaints procedure to identify root cause, prioritising resolving customer issues. Make recommendations on developing the customer complaints procedure where needed.
- Recommend, implement and develop innovative ways of working to increase conversion rates/level of customer service, taking a proactive approach to continuous improvement within the department.
- Provide enquiry data as required to enable JKH to proactively build up stock levels.
- Track enquiry levels/conversion rates and communicate this to stakeholders.
- Proactively follow up on all enquiries, seeking information such as timescales, reasons why JKH may/may not have won the contract and pricing feedback etc.
- Understand customer order requirements and communicate these as required within the business.
- Work with and have good relationships with all stakeholders to support team productivity and business efficiency.
- Provide Key Performance Indicator (KPI) data as required by the business.
- Supervise and motivate the Sales and Order Processing team, allocating workload within the department as needed.
- With support from the HR Manager, be responsible for people management within the department including Resourcing, Recruitment and Selection, Induction and Onboarding, Employee Relations and Appraisals.
- Support the training, development and wellbeing of your team, coaching employees, identifying top performers/talent and making recommendations for additional training where needed.
- Manage health and safety, ensuring that all health and safety processes are followed at all times.
- Work with the Senior Management Team and other stakeholders, to implement company policies and procedures and targets.
- Be an ambassador for JKH’s brand and values - integrity, accountability and collaboration.
- A positive ‘can do’ and friendly attitude and be adaptable, motivated and well-organised.
- Experience of working in a production/manufacturing environment providing a high level of customer service.
- Experience of managing and leading a sales and order processing team, including supporting with training and development
- Good knowledge of MS packages including Outlook, Word, and Excel
- Excellent communication skills, good attention to detail and be able to prioritise effectively.
- Have a proactive continuous improvement mindset and be able to coach and support colleagues across the business.
- An enthusiastic engaged attitude and eagerness to help JKH to continue to grow as a business.

Experience working with concrete products would be advantageous, but training will be provided.

**What we can offer you**:

- £38,000 per annum
- Health Cash Plan
- Death in Service Cover - 3x annual salary
- Ongoing training and development including a bespoke and tailored Supervisor Development Programme
- Friendly working culture
- On-site parking
- 26 days holiday per year plus bank holidays
- Regular company social events

**Please note that this role will be based full time (Monday to Friday, 8am to 5pm) on our site in Mildenhall**

For an informal discussion about the role, please contact Danny Halls, Business Development Manager on 01638 713795.

**Salary**: £38,000.00 per year

**Benefits**:

- Company events
- Free flu jabs
- Free parking
- Life insurance
-

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