Head of IT Operations

7 months ago

Worksop, United Kingdom Greencore Group Full time

**Why Greencore?**

We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings.

In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people.

We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We’re committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we’ve seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us?

As the Head of Operations at Greencore, you will oversee the IT Operations teams, which include Applications, Infrastructure, Security, Mobile Support, and Service Desk. The objective is to uphold a dependable, high-performing, and adaptable suite of integrated services. This entails effectively managing both internal and external stakeholders to ensure the delivery of a governed customer excellence experience. Additionally, the role involves a commitment to consistently enhancing IT Operational Services to align with evolving business requirements.

**What you’ll be doing**
- Establish and continuously improve the Greencore IT Service model, in accordance with the needs of the business, to ensure IT operational services are delivered in a robust and cost-effective way
- Develop, implement, and refine suitable service governance procedures to effectively enhance end-to-end services, ensuring they are secure and compliant throughout the process of improvement
- Establish and cultivate strategic partner relationships and governance frameworks aimed at enhancing the IT services provided, ensuring that service levels consistently meet or surpass the requirements of the business
- Foster a culture of continuous improvement within the team by establishing clear plans and assigning ownership, aiming to develop and implement practices that enhance our IT services. This includes proactive maintenance of our core systems and infrastructure to ensure their optimal performance
- Build and lead an effective and engaged team, that operates with high performance. Focus on aligned goals and development plans to drive skills, progression & succession plans and retention levels
- Stay connected to ongoing technology market trends and identify any potential improvements to the IT Service Model
- Budget, forecast, and control spend effectively helping IT and Greencore operate against our financial plans and ensuring opportunities are identified for improvements and risks are understood and actively managed to reduce overspend

**What we’re looking for**
- Deep knowledge of IT systems: Infrastructure, Applications, Security, Mobile and Service Desk, and various enterprise software solutions
- Proven ability to lead and manage IT teams, including experience in mentoring, coaching, and performance management
- Strong decision-making and problem-solving skills are essential
- Ability to develop and implement IT strategies that align with the company’s goals and objectives, including long-term planning and the capacity to anticipate future technology trends and their potential impact
- Experience in managing large-scale IT projects, including budget management, timelines, and resource allocation. Familiarity with project management methodologies like Agile or Waterfall is required
- Excellent verbal and written communication skills, ability to explain complex technical concepts to non-technical-stakeholders, other departments, and senior management
- Understanding of how IT impacts business operations and how to leverage technology to achieve business goals (budgeting, financial planning, cost control)
- Expertise in identifying potential risks and implementing measures to mitigate them
- Ability to effectively manage and resolve IT crises and incidents, developing and executing disaster recovery and business continuity plans

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