1st Line Support Technician

2 weeks ago


Solihull, United Kingdom BeTechnology Group Limited Full time

**1st Line Support Technician**

**Salary**: £20,000-£25,000
**Location**: Solihull, West Midlands
**Working Pattern**: Hybrid

Do you have a passion for technology and enjoy helping others? If yes, then this just the right role for you
We are currently seeking 1st line Support Technicians to join our team.

For this role, we're looking for someone with a strong background in IT Support, with excellent communication skills for providing technical assistance to clients, troubleshooting technical issues, and escalating more complex issues to the appropriate teams.

**Essential Skills**:

- Excellent troubleshooting technique
- Router/Switch/Firewall Configuration
- Windows Server inc. Hyper V, AD, DHCP, DNS
- Excellent IP and TCP/IP Knowledge preferably to Network+/CompTIA
- Good Hardware knowledge
- Strong PC experience Windows/OSX
- Excellent and Patient telephone manner

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Benefits**:

- Work from home - Hybrid - 2 days office / 3 days remote
- Company Pension
- Bonus Scheme

If you think you'd be a great fit, please give me a call on

Keywords: IT Technician, IT Support Technician, 1st Line Support, 2nd Line Support, Window Servers, Virtualisation Technologies, Support Engineers, The Cloud, Backups, Active Directory.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.


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