Neighbourhood Officer

2 months ago

Bromley, United Kingdom A2Dominion Housing Group Ltd. Full time

**Neighbourhood Officer**

**Location: London Bromley, hybrid working, based in Ealing 2 days a month.**

**£31,097 - £35,000 per annum**

**12 Month Fixed Term Contract, Full Time**

A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.

**About the role**:
Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking a energetic individual that can join our team as a Neighbourhood Officer, to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained, and actions are taken to deal with issues.

More about the role
- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues.
- To manage tenancies related to housing services residents in accordance with policies, procedures and targets.
- Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
- Ensure that IT systems are regularly updated and effective manual record systems are maintained.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions
- Ensure that the tenancy management objectives and key performance indicators are achieved.

More about you
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Full UK driving license (essential)
- Experience of problem solving for customers and understanding customer need
- Good knowledge of Outlook, Word and Excel
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion.

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £31,097.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Bromley

Reference ID: Req2390

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