Service Advisor

3 weeks ago


Stafford, United Kingdom MBA Group Full time

Our client, a leading car motor group are currently looking for a **Service Advisor** to join their business based out of their **Stafford **main dealership.

As a **Service Advisor, **you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.

About the role of **Service Advisor**:

- Taking appointments from our lead qualification team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable

**Experience Required to be a Service Advisor**
- Be an experienced Service Advisor independent garage or main dealer
- Have excellent customer service ability and the desire to sell
- Thrive under pressure
- Be driven to succeed
- Work well in fast paced busy environments
- Must hold a valid driving licence

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£34,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person


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