Trade Counter Assistant

5 months ago


Northampton, United Kingdom Plumbase Full time

**About us**

Plumbase Northampton, part of one of the UK’s largest independent Plumbers Merchant Groups, requires a Trade Counter Sales person.

This is a challenging and rewarding position with potential to proceed further, this role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profitability.

Supporting the counter staff and covering all duties of the branch, you need to think on your feet and switch tasks as dictated by this fast moving environment in order to achieve sales and operational targets including Health and Safety.

If you are looking for a full time position and are organised with good time management skills, work on you own and part of a team as well as being Enthusiastic, Energetic with a can do attitude then you need to apply

**Responsibilities**:

- Handle customer inquiries and complaints.
- Greet customers as they enter store.
- Explain product features to customers and demonstrate products.
- Determine customer needs, show different colours and sizes of products, suggest items that will meet these needs, and demonstrate features of products to determine if the item will meet the customer's needs.
- Handle customer complaints.
- Accurately record sales receipts.
- Help customers select the correct item from the store's inventory.
- Sell merchandise following appropriate product displays.

'''Duties'''
- Assist trade professionals with various tasks and projects
- Provide support in organizing tools and materials
- Assist with inventory management and stock control

'''Qualifications'''
- Strong time management skills to prioritize tasks effectively
- Excellent phone etiquette and communication skills
- Basic math skills for inventory management and calculations
- Organizational skills to maintain a clean and efficient work environment
- Ability to upsell products or services when interacting with customers

As a Trade Assistant, you will play a crucial role in supporting trade professionals and ensuring smooth operations. Your attention to detail, strong communication skills, and ability to multitask will contribute to the overall success of our team. If you are a motivated individual who enjoys working in a fast-paced environment, we would love to hear from you.
- Please note that this is not an entry-level position, and prior experience in a similar role or within the trade industry is preferred.

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Trade sales: 1 year (required)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Northampton (required)

Ability to Relocate:

- Northampton: Relocate before starting work (required)

Work Location: In person


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