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Clinic Coordinator

4 months ago

Ballymena, United Kingdom Osborne Recruitment Full time

Here at Osborne, we are hiring a **Clinic Coordinator** on behalf of our client, Ireland's leading provider of hearing aids, for their brand new clinic located in **Ballymena, Antrim.**

**Package**:

- Base salary of **£19,000** with an OTE of up to **£30,000**
- Monday to Friday

**Responsibilities**:

- Diary Management - Manage the Clinic diary to maximize appointment potential
- Book appointments - Carry out effective block scheduling
- Front of House management
- Assist in selling accessories and customer care plans (CCP), by demonstrating the benefits to the patient
- Manage all inbound and outbound calls/leads and ensure diary is full
- Following up on referrals captured in line with ATRT and data protection rules
- Participate in local outreach marketing activities to generate manual
- Patient Care - Provide patient care and expert service
- Ensure the Clinic is welcoming and fully sanitized for each patient
- Ensure Clinic equipment is well maintained and report any defects to the relevant point of contact
- Administration - Timely, accurate and orderly general support

**Requirements**:

- A High Level of Proven Customer Service Experience
- **Experience with inbound and outbound calls is essential**:

- Strong Communication Skills both written and oral
- Excellent Telephone Skills and Manner
- Previous Office/Secretarial Experience Essential
- Professional Standard of Computer Literacy in particular Microsoft Office Suite

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: One location