Telesales Coordinator

We have an exciting opportunity for an enthusiastic Sales Support/Telesales Coordinator to manage a territory of around 120 existing accounts and to prospect for new business. The role is office based and will require a degree of telesales, account management, prospecting new customers and sales support.

They will play an active role in the sales team supporting the Field Sales Managers and Agents on a day-to-day basis. Pro-actively sourcing and finding potential new customers, diary keeping and covering the field team holidays.

They will need to be self-motivated with a great telephone manner and a persuasive personality who can work both on their own and as part of a team.

They must be comfortable presenting products over the phone. The goal is to help the company grow by bringing in new customers along with developing existing business.

**Responsibilities include**:

- To provide a professional Telesales Service on a daily basis to customers. 80% of the role is managing an existing customer base of around 120 current accounts from retailers, online resellers, and commercial/trade customers. 20% of the role is targeting new customers from an extensive database of opportunities and supporting the field sales team with new customer enquiries.
- To ensure all existing customers have a forward call scheduled each day.
- Contact potential or existing customers to inform them about a product or service using the existing prospect data bases provided.
- Aim for 30 quality calls each day from existing customers and your prospects.
- To be highly knowledgeable about the products and the company to answer accurately customer questions.
- Develop an understanding of your customer businesses and requirements to help increase repeat sales.
- Direct prospects to the field sales team when needed and beneficial for a face-to-face meeting.
- Enter and update customer information in “Sales I” account CRM card after each call using the 3-step method.
- Take and process orders in an accurate manner.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- To assist the AM’s with securing appointments when needed.
- Keep records of calls and sales on your daily call report and note useful information.
- To update the back-order reports as required.

**Requirements**:

- Experience in a sales environment or customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills.
- Relevant GCSE with English and Maths

**What we will provide**:

- Salary Details:

- Basic £22,000-£24,000 and Bonus £4,000 based on hitting budget each month £250pm. New account openings £1,000p/a on achieving target. On target earnings of £26,000 - £28,000.
- 20 days annual leave plus all public/bank holidays (additional holiday buy back scheme)
- Contributory workplace pension scheme
- Free parking at our site
- Employee assistance program to support & advise with well-being
- Range of training/development & potential progression opportunities
- Employee discount scheme
- Long service awards (10-30 years)

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person