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**Job Ref**:10805

**Branch**:Apex City Quay Hotel and Spa

**Location**:Apex City Quay Hotel and Spa, Dundee

**Salary/Benefits**:£11.44 per hour plus excellent benefits, perks paid overtime

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:6:00- 14:30, 8:00 - 16:30, 10:00 - 18:30, 14:00 - 22:30.

**Hours per week**:40 hours 5 days from 7

**Posted date**:05/04/2024

**Closing date**:07/05/2024

**Why join Apex Hotels?**

You will receive a warm welcome into the Apex family on joining us as a Spa Attendant in Dundee. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

- 29 days holiday
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Training and development from day one
- Employee events and celebrations
- £200 referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive
- Contributions to a pension scheme
- Critical Illness Death in Service cover
- Access to our employee of the quarter and annual recognition schemes
- Long service recognition
- 50% discount in our restaurants
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa discount

**Starting your Journey**:
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

On your first day you will begin a structured 12 week learning journey which will give you the knowledge and skills to be able to carry out your day to day tasks. In this role you will:

- Meet and greet all guests that you come into contact with in a professional and courteous manner. Being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Engage with our members learn their names faces so that you can personalise their experience.
- Ensure the reception area, gym, pool and changing areas are kept clean and well maintained, matching company standards always with regards to cleanliness, hygiene and security. Ensure that due diligence checks including pool monitoring are carried out in line with standard operating procedure.
- Carry out pool tests and perform operational duties in plant room as trained to ensure that all due diligence is properly carried out, and that all measures are within the accepted range. Where not you must report to the manager.
- Manage all towelling as per the needs of the department, collect, count, restock remove all clean dirty linen.
- Ensure all areas of the spa are presentable and portrayed in the best possible way at all times, creating the relaxing and tranquil atmosphere for our guests. Low level lighting, music aromatherapy.
- Carry out cleaning tasks in all areas as per checklist, and on a clean as you go basis where areas are not to standard, including but not limited to poolside area, back of house, changing rooms, gym, treatment rooms and entrance to spa. This includes both male female space.
- Complete daily checks for maintenance reporting including gym equipment, lighting, furnishing, or structure is not to Yu Spa standard.
- Be safe, work in a safe way, complying with all Fire, Hygiene and Health and Safety standards.
- Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard. Be a team player, support with the desk at key times.

As a Spa Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

With this in mind, we are looking for a Spa Attendant who:

- Understands this is a physical and dynamic role and as such requires a lot of moving around the department, assisting, su