Bar Staff/floor Staff

2 weeks ago

Ealing, United Kingdom Trailfinders Sportsclub Full time

**Job Type**: Part-Time

**Location**: Trailfinders Sportsclub

**Job Title**: Match Bar & Floor Staff

Join us for our upcoming rugby championship season Our new season commences in September, kicking off with a premiership cup fixture featuring Ealing Trailfinders vs Northampton Saints. We have multiple opportunities available for match day bar & floor staff to hone their hospitality skills throughout the Ealing Trailfinders Men's Championship & also our Ealing Trailfinders Women's Premier 15s 23/24 season.

Do you thrive off providing exceptional service & would like to further develop your skills within hospitality? Do you want to work within a driven & professional team? Are you looking for a new challenge with competitive pay, extensive training, paid overtime, annual leave entitlement & an inspiring working environment? If so we want to hear from you

**Job Summary**:
We are seeking energetic and enthusiastic individuals to join our team as Match Day Bar & Floor Staff. As a member of our team, you will play a key role in providing exceptional service and creating a vibrant atmosphere during match days and other exciting events at our establishment.

Your primary responsibilities will include bartending, serving customers, managing event logistics, and ensuring a memorable experience for all patrons.

**Responsibilities: Include but not limited to -**
- Bartending, Beverage, Hospitality & Food Service:

- Prepare and serve a wide variety of alcoholic and non-alcoholic beverages.
- Take orders from customers and provide excellent customer service.
- Ensure responsible alcohol service and comply with legal drinking age regulations.
- Maintain a clean and organized bar area, including restocking supplies as needed.
- Report maintenance, accidents and health & safety issues using the company procedures

**Customer Service**:

- Greet and engage with customers in a friendly and professional manner.
- Assist customers in making beverage choices and provide recommendations.
- Handle customer inquiries, concerns, and complaints promptly and courteously.
- Ensure a positive and enjoyable experience for all patrons.

**Event Management**:

- Set up and dismantle event spaces according to the event requirements.
- Assist in coordinating and executing various events, such as live match days, themed parties, and promotional activities.
- Monitor event activities to ensure guest safety, compliance with regulations, and adherence to venue policies.
- Collaborate with other staff members to ensure smooth operations during events.

**Point of Sale (POS) System**:

- Accurately process customer payments.
- Handle credit card transactions, and operate the POS system efficiently.

**General Responsibilities**:

- Maintain cleanliness and hygiene standards throughout the venue.
- Follow all safety and sanitation procedures.
- Comply with health regulations and alcohol service guidelines.
- Assist in inventory management and stock replenishment.
- Attend staff briefings and training sessions as required.

**Requirements**:

- Previous experience in bartending, hospitality, or customer service preferred.
- Strong knowledge of alcoholic and non-alcoholic beverages preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-energy environment.
- Outstanding customer service and problem-solving abilities.
- Flexibility to work evenings, weekends, and public holidays.

**Shift Patterns & Rate**:

- Your main shift pattern will be scheduled for all match days. (Dates confirmed once applicant is successful)
- Opportunity for paid overtime where available.
- The rate is £11.00 per hour

Join our dynamic team at Trailfinders Sportsclub and be part of an exciting environment where you can showcase your hospitality skills and contribute to creating unforgettable experiences for our guests.

**Job Type**: Part-time

**Salary**: £11.00 per hour

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- West Ealing, W13 0DD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Bartending: 1 year (preferred)

Work Location: In person

Expected start date: 10/09/2023

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