Team Leader

3 months ago

Ipswich, United Kingdom Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
We are expanding our Travel Insurance Claims team and we are looking to hire a Team Leader to join us at our Ipswich Waterfront Offices.

As a Team Leader, responsible for overseeeing a team of Claims Professionals you'll possess a comprehensive understanding of the claims process and serve as a point of reference for your team, offering support and guidance. Your responsibilities will include managing client expectations, fostering staff development, and setting a positive example for others. Additionally, you will oversee the daily operations of the team.

We are specifically seeking people who excel in communication, possess technical expertise and knowledge in insurance claims, and who are supportive and encouraging individuals.

**Responsibilities**:

- Oversee team members to ensure Service Level Agreements are complied with
- Ensure team has knowledge of Service Instructions and Policy Wordings
- Liaise with clients to ensure their requirements are met, attending review meetings where appropriate
- Provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus
- Timely completion of appraisal process
- Respond promptly to complaints where required
- Ensure procedures are followed to maintain a high quality of claims handling
- Complete regular quality assurance checks of your teams work to ensure minimum standards are being met
- Assist Branch Manager in general office administration to ensure the smooth running of the office
- Actively participate in the Gallagher Bassett training programme
- Comply with all Gallagher Bassett and office procedures

Qualifications:

- Previous Team Leader experience within a regulated environment
- Supports and encourages client service
- Demonstrates strong technical expertise and knowledge within the manager's scope of responsibility
- Has a clear understanding of Gallagher Bassett's Best Practices and drives to achieve them each and every day
- Exhibits listening skills as well as written and verbal communication skills
- Creates a positive work environment, treats others with respect, takes responsibility for developing others and inspires people to perform at their highest level
- Possesses a thorough knowledge and understanding of Gallagher Bassett's business objectives and how to implement them. This is combined with the ability to make sound decisions and execute accordingly based on that knowledge and understanding
- Proactive in all learning and development opportunities, and expected to study and obtain CII qualifications in line with the Gallagher Bassett L&D Policies

On top of a competitive salary, great team and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

Other benefits include:

- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership
- Season ticket loan

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
-

  • Team Leader

    4 months ago

    Ipswich, United Kingdom Xcel Recruitment Full time

    Ref: KG-2178 Location: Ipswich **Salary**: Negotiable Our client, a freight forwarder is looking for a Team Leader to join their office in Ipswich. - Team Leader/Supervisor - small team - Ability to process import/export shipments start - finish - Quoting experience - Cargowise experience preferred

  • Team Leader

    3 days ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    Job Title: Team LeaderJoin Summer Field Work as a Team Leader and take on a challenging role that offers variety and the opportunity to work outdoors.About the Role:We are seeking a motivated and experienced Team Leader to lead our specialist team in a variety of tasks, including field walking, sheeting, and other farming activities.Key Responsibilities:Lead...

  • Team Leader

    3 days ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    Job Title: Team LeaderJoin Summer Field Work as a Team Leader and take on a challenging role that offers variety and the opportunity to work outdoors.About the Role:We are seeking a motivated and experienced Team Leader to lead our specialist team in a variety of tasks, including field walking, sheeting, and other farming activities.Key Responsibilities:Lead...

  • Team Leader

    2 weeks ago

    Ipswich, United Kingdom Europcar Group Full time

    We are loooking for a Team Leader to join our team at Cambridge.You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!As a Team Leader you will handle every aspect of client-interaction, from relationship management to the direct coaching of staff. This is an exciting opportunity to join a company...

  • Team Leader

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    {"Job Title": "Team Leader", "Job Description": "Job SummaryAre you a motivated and organized individual looking for a new challenge? We are seeking a Team Leader to join our Summer Field Work team.As a Team Leader, you will be responsible for leading a dedicated specialist team, working in the great outdoors, and overseeing day-to-day operations. You will...

  • Team Leader

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    {"Job Title": "Team Leader", "Job Description": "Job SummaryAre you a motivated and organized individual looking for a new challenge? We are seeking a Team Leader to join our Summer Field Work team.As a Team Leader, you will be responsible for leading a dedicated specialist team, working in the great outdoors, and overseeing day-to-day operations. You will...

  • Team Leader

    7 days ago

    Ipswich, United Kingdom Greggs Full time

    Role:Greggs Team LeaderLocation:Ipswich,IP1 5FGHours:Part-Time / PermanentHourly Rate:£12.54Company:Asda ExpressWe are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the Manager is not around; Supervisors really are our...

  • Team Leader

    2 days ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    Job Title: Team LeaderJoin Summer Field Work as a Team Leader and take on a challenging role that offers variety and the opportunity to work outdoors. As a key member of our team, you will be responsible for leading a dedicated specialist team and contributing to the success of our operations.Key Responsibilities:Lead and motivate a team of specialists to...

  • Team Leader

    2 days ago

    Ipswich, Suffolk, United Kingdom Summer Field Work Full time

    Job Title: Team LeaderJoin Summer Field Work as a Team Leader and take on a challenging role that offers variety and the opportunity to work outdoors. As a key member of our team, you will be responsible for leading a dedicated specialist team and contributing to the success of our operations.Key Responsibilities:Lead and motivate a team of specialists to...

  • Team Leader

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    {"h1": "Team Leader Opportunity at Opus People Solutions", "p": "We are seeking a highly skilled and experienced Team Leader to join our team at Opus People Solutions. As a Team Leader, you will be responsible for delivering high-quality professional front-line services to both internal and external customers. You will take daily operational lead on resource...

  • Team Leader

    1 week ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    {"h1": "Team Leader Opportunity at Opus People Solutions", "p": "We are seeking a highly skilled and experienced Team Leader to join our team at Opus People Solutions. As a Team Leader, you will be responsible for delivering high-quality professional front-line services to both internal and external customers. You will take daily operational lead on resource...

  • Team Leader

    3 weeks ago

    Ipswich, United Kingdom Greggs Full time

    Role:Greggs Team LeaderLocation:Ipswich,IP6 8LPHours:Part-Time / PermanentHourly Rate:£12.54Company:Asda ExpressWe are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the Manager is not around; Supervisors really are our...

  • Team Leader

    4 days ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer First team at Opus People Solutions. As a key member of our team, you will be responsible for delivering high-quality customer service and leading a team of Independence and Wellbeing Advisors.Key ResponsibilitiesManage a team of Independence and Wellbeing...

  • Team Leader

    4 days ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer First team at Opus People Solutions. As a key member of our team, you will be responsible for delivering high-quality customer service and leading a team of Independence and Wellbeing Advisors.Key ResponsibilitiesManage a team of Independence and Wellbeing...

  • Team Leader

    3 months ago

    Ipswich, United Kingdom Mavam Supported Housing Full time

    **Could you be the one to help make a positive difference to someone’s life?** - **"We focus on the needs of the individual, not their diagnoses."**_**: - **Mavam provide supported housing to individuals aged 16+ living with complex needs, which may include a learning disability and/or mental health challenges. The focus of our support is to enable users...

  • Team Leader

    4 months ago

    Ipswich, United Kingdom Mavam Supported Housing Full time

    **Could you be the one to help make a positive difference to someone’s life?** - **"We focus on the needs of the individual, not their diagnoses."**_**: - **Mavam provide supported housing to individuals aged 16+ living with complex needs, which may include a learning disability and/or mental health challenges. The focus of our support is to enable users...

  • Team Leader

    2 days ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Opus People Solutions. As a Team Leader, you will play a key role in the effective operation and delivery of excellent customer service in our Contact Centre.As a key point of contact for our Independence and Wellbeing advisors, you will be responsible for managing...

  • Team Leader

    2 days ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Opus People Solutions. As a Team Leader, you will play a key role in the effective operation and delivery of excellent customer service in our Contact Centre.As a key point of contact for our Independence and Wellbeing advisors, you will be responsible for managing...

  • Retail Team Leader

    1 week ago

    Ipswich, Suffolk, United Kingdom C2 Recruitment Limited Full time

    Job Title: Retail Team Leader **Job Summary:** We are seeking a highly skilled and experienced Retail Team Leader to join our team. As a Retail Team Leader, you will be responsible for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites. **Key Responsibilities:** * Manage teams of stock...

  • Retail Team Leader

    1 week ago

    Ipswich, Suffolk, United Kingdom C2 Recruitment Limited Full time

    Job Title: Retail Team Leader **Job Summary:** We are seeking a highly skilled and experienced Retail Team Leader to join our team. As a Retail Team Leader, you will be responsible for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites. **Key Responsibilities:** * Manage teams of stock...