Fraud Detection Adviser

FRAUD DETECTION ADVISER (JOB NUMBER: GBR001008)

Job Title: Fraud Detection Investigator

Location: Solihull, Hybrid

Hours: Full time, Permanent
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**A bit about us**:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave, and we own it.

**The Role**:
**Key Responsibilities**:

- Outbound & Inbound Customer Calls.
- Review detection systems to identify suspected fraudulent transactions.
- Review referrals from other departments to identify fraud.
- Liaise with other CIFAS members to detect fraud.
- Initiate contact with and respond to contact from customers/innocent parties where fraud is suspected.
- Achieve individual/team productivity & quality targets.
- Establish & identify fraud type & block accounts.
- Communicate fraud trends to Fraud Risk Team
- Maintain/update details on fraud systems

**Skills**:

- Excellent Customer Service Skills. (Essential)
- Able to prioritise and organise workload.
- Ability to analyse & interpret data, and reach decisions.
- Excellent Communicator
- Proactive
- Good attention to detail
- Prior Operational Fraud Experience (Desirable)
- Working knowledge of Excel & Outlook
- Fraud industry knowledge Questioning techniques (Desirable)
- Basic understanding of data protection legislation

**Education**
- Educated to GCSE Level or equivalent or Degree holder.

**Could this be you?**

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

**What’s in it for you?**


**Primary Location**: GB-ENG-Solihull

**Job Type**: Standard / Permanent

**Job**: RISK

**Education Level***: Not indicated

**Schedule**: Full-time

BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we’ve exciting growth ambitions to double the size of the business by 2020 you’ll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.