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Clerical Assistant

4 months ago

StratforduponAvon, United Kingdom South Warwickshire University NHS Foundation Trust Full time

An exciting opportunity has arisen for an enthusiastic and well motivated individual to join our friendly and dedicated team.

As a Clerical Assistant you will be responsible for contributing to an efficient and effective admin service within the busy Clinical Health Psychology Department based at Stratford Healthcare, Stratford upon Avon. Previous NHS experience would be desirable.

You will need excellent communication skills, with a patient centred approach, good organisational skills and the ability to use your own initiative. Previous office/administrative experience, knowledge of databases and Microsoft office including Outlook is necessary.

Your duties will include filing, data entry, taking telephone calls, making appointments, typing standard letters and photocopying.

To provide general administration and clerical support to assist the Clinical Health Psychology Department to maintain an efficient and effective work flow

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Main Duties

Maintain patient record filing systems, ensuring all records are accurately
and appropriately archived. Retrieve patient records from filing as required.

Compiling patient files in a timely manner.

To answer internal and external telephone calls, recording and relaying
accurate messages as appropriate, dealing with less complex queries and to make telephone calls as necessary. Retrieve any messages left on the
answer phone and deal with appropriately. Check psychology general

Provide general administrative duties such as typing a range of standard
letters, sending out patient letters and questionnaires, scanning of
documents.

Making appointments for new and existing patients using Microsoft Outlook and maintaining a record of appointments, dealing with all changes.

Assist in maintaining and updating the waiting list for the Department of
Clinical Health Psychology in accordance with current guidelines.

Inputting new patient referrals onto the departmental database PG

Disseminating incoming post appropriately and action where possible.
Outgoing post, ensuring priorities are maintained.

Greet patients/staff members who come to reception with a welcoming
helpful attitude

Photocopying, faxing and any other clerical duties as necessary

The applicant will be required to manage their own workload to ensure that the most urgent issues are dealt with promptly

The post holder may be required to undertake some moderate lifting and
handling.

This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed whenever major changes have
been agreed to the post and should be reviewed as part of the annual
appraisal process to ensure it remains an accurate reflection of the duties
and responsibilities undertaken by the post holder.

During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly relating to patients or staff. All persons identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS
Confidentiality Guidelines and the Data Protection Act 1998 unless explicit written consent has been given by the person identified, or where
information sharing protocols exist.