Admissions Officer
2 days ago
**Job Description**:
Admissions Officer
Cromwell Hospital - South Kensington Area - SW5 0TU
Permanent contract
Part Time -15 Hours per week (Monday & Friday)
£27.1k (pro rata) + fantastic benefits
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
The post holder will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. Provide reconciliation of banking for all hospital transactions.
Primary emphasis is to provide efficient effective communication at all levels to both external and internal customers. Maintain confidentiality of information regarding patients, families and friends at all times,
What you’ll do:
- Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.
- Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.
- Receive all inpatient and day case bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information Systems
- Allocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teams
- Facilitate preadmission clinic bookings and any subsequent queries.
- Meet & greet patients at pre admission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed.
- Visit patients in their room where necessary to collect registration form, required information or payment.
- Always assist with monitoring accounts length of stay and discharge to ensure fully financially covered. Keep patients informed of costs where applicable.
What you’ll bring:
- Computer Literate (Microsoft package)
- Exemplary attention to detail
- Good written and spoken English.
- Excellent telephone manner.
- Able to work on own initiative, prioritise work and meet deadlines.
- Good timekeeping but prepared to be flexible.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Admissions Officer you’ll be eligible for:
- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Part time
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