Client Service Administrator, Harrods

4 weeks ago


London, United Kingdom Cartier Full time

Reference Code: 93205**Client Service Administrator, Harrods**:

- London, LND, GB- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**Cartier - Client Service Administrator, Harrods**

**(permanent, full time)**

**HOW WILL YOU MAKE AN IMPACT?**
- You will be responsible for Cartier Client service rules & policies implementation
- Client & notification management will be one of your key responsibilities. This will include recording client data accurately, follow up of repair requests, quality control of repairs, archiving closed queries
- You will create, send and comment the estimate costs of repairs
- You will be the main point of contact for clients, for all matters related to aftersales
- You will also perform inventories of spare parts and accessories, also you will manage requests for new material

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Client service-oriented, with experience in administrative role within the Luxury industry
- Client-focused, business acumen, strong solution driver
- Proactive and positive attitude towards colleagues and clients, including driving sales
- Emphasis on details, organization and the ability to handle multiple tasks simultaneously
- Interpersonal skills, empathy, self-confidence, integrity, resilience and composure, commitment, discernment

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the **Cartier **community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Client Director**

**3rd Stage - Interview with the Human Resources Manager**

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**:
cartier #richemont #revealtheexceptional



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