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1st Line IT Support Technician
2 months ago
We are a small IT Support & Hardware Repair Company based in Gerrards Cross, Buckinghamshire
We are not only looking for a qualified IT Support Technician, the role requires excellent personable skills
Main Duties - 1st Line IT Support - Using Teamviewer (and occasionally alternative remote access software) to log into client’s machines/servers to resolve issues including but not limited to:
- Slowness and corruption
- Software installation
- Printing & scanning issues
- Windows Remote Desktop server performance issues
- Exchange server issues
- Setting up multi-factor authentication
IT Repair Technician - Physical hardware and software repairs including but not limited to:
- Laptop screen replacements
- Laptop battery replacements
- Hard Drive and SSD replacements
- Windows and Apple Mac Operating System upgrades and reinstallations
- RAM replacements and upgrades
- Fan replacements
- Virus and malware removals
- Data transfer and recovery
Other duties may include:
- Taking card payments over the phone
- Answering the door to customers
- Knowledge sharing/point of escalation to help other members of staff
- Drafting quotations
- Proof-reading drafts for other members of staff
Hours of Work - Monday - Friday, 9.00am - 5.00pm
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