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Bank Hospitality Team Member

4 months ago

Llandudno, United Kingdom Blind Veterans UK Full time

**Location**: Llandudno

**Salary**: £11.34 per hour plus unsocial hours payments

**Who we are**:
Blind Veterans UK helps ex-Service men and women of every generation rebuild their lives after sight loss. Since 1915 we’ve provided rehabilitation, training, practical advice and emotional support to tens of thousands of blind veterans. We believe every blind veteran should be able to lead the life they choose. We’re here to help veterans of every generation overcome sight loss.

**The job**:
We’re looking for highly organised and customer focused individuals who are proficient in bookings, administration and front of house duties.

**Key responsibilities**:

- Working to ensure the smooth running of the Centre, to provide a high-quality customer service experience to all beneficiaries and guests.
- To take responsibility for the administration of beneficiaries’ payments in the Centre and maintain an accurate record of invoices and collect payments.
- Develop, monitor and manage a beneficiary feedback model.
- Responsible for bookings at the Centre, ensuring all personal and accommodation requirements are met.
- Work with the Health Coordinator to review upcoming beneficiary bookings and contact beneficiaries prior to arrival to ensure the appropriate level of care is provided
- Operate the main switchboard responding to all calls, taking beneficiary bookings and diverting to appropriate departments.
- Ensure efficient deliveries and mail distribution system.
- Manage Safety and Security Systems ensuring all Front of House aspects of Health and Safety and the Fire Evacuation of the building.
- Provide a full range of administration support and professional administrative services.
- Provide patient and effective room and centre orientation to beneficiaries.
- Ensure the Centre is safe and secure at night including regular patrols, manning and monitoring CCTV.

This role will involve working night shifts (currently 8.45pm to 7.45am with 1 hour lunch) and also include additional unsocial hours payment.
Essential qualifications, experience and skills required for this role:

- General education to GCSE level in English Language and Mathematics
- Security Industry Authority Badge - Door supervision licensed premises
- Customer care skills
- Working knowledge of Microsoft Office, database systems and intranet.
- Excellent telephone manner
- Self-starter with proactive attitude towards the resolution of any issues or delays
- Skilled communicator with requirements to engage with individuals at all levels.

Benefits include free life assurance, generous pension scheme (after three months), a health cashback scheme (after one year’s service), an Employee Assistance Programme and an excellent working environment. This role also attracts additional unsocial hours payments.

**Closing date**: Friday 24 February 2023 at 5.00pm

**Interview date**: w/c Monday 6 March 2023

Please note we are only able to consider applicants who submit a Supporting Statement.