Administrator - Customer Service

3 weeks ago

Portsmouth, United Kingdom BookMyGarage.com Full time

BookMyGarage are looking to hire an experienced Accounts and Customer Service Administrator, based in our prestigious offices at 1000 Lakeside, Portsmouth.

**Customer Service Administrator**

In addition to driving online bookings, we also assist independent garages with best in market tech and marketing solutions to drive more of their local market share. Our client reporting systems are arguably the best in the market.

We are looking for an administrator to join our amazing team. You’ll be comfortable speaking on the phone to our garages as well as being an excellent administrator.

The role is based in our offices at Lakeside, North Harbour, Portsmouth.

£23-£25k basic Plus Bonus and Commissions

**Job description**

The administrator role is a fantastic place to start and learn about Book my Garage. As an expanding organisation there will be many opportunities to develop and grow with the company

**Responsibilities**
- Support garages with upcoming bookings be proactive and resolve issues.
- Used the Book my Garage CRM system record to information accurately.
- Support with ad hoc projects as required.
- Administrate using our in house CRM and Microsoft office - word, excel, powerpoint, outlook.

**Person Specification**
- Comfortable speaking with businesses and building relationships.
- Have a flair for speaking on the phone.
- An accurate administrator
- Be a team player, seeking to deliver excellence for our customers.
- Able to juggle multiple tasks whilst maintaining accuracy.

**Essential Skills and Experience**
- Proven experience as an Administrator or similar role.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced team environment.

You will enjoy being able to:

- Take incoming phone calls and resolve queries.
- Deal with Bookings for new garages, ensuring any issues are resolved.
- Support both clients (garages) and customers (drivers)
- Update databases and Administration duties as required
- Work to a high standard within KPIs given.
- Suggest improvements in all areas as you see fit

Desired skills
- Working as part of a team in a customer service environment
- Strong Verbal and written communications skills
- Friendly manner and can-do attitude
- Ability to work on own initiative and prioritise tasks
- Take pride in being efficient at assisting new garages to understand how we can help their business grow, by utilsiing the best in breed software to their advantage.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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