Inside Sales Coordinator

6 days ago

Sharston Industrial Area, United Kingdom Xcel Recruit Full time

Our client, a freight forwarder is looking for an Inside Sales Coordinator to join their office in Manchester.

**Job Purpose**:
To obtain new business and grow existing business through prospecting, client interface, proposals and estimates. Successfully implement new business, obtained in partnership with the relevant middle office colleagues and continue to build relationshipsand service customers.

**Job Function**:

- To deliver increased gross margin from existing customers by account development.
- To understand and articulate Services and Solutions to potential and existing customers.
- To achieve a minimum acceptable customer telephone call of 50 a week.
- Under the direction of the Country HFO identify opportunities through:

- Inactive Clients from the CRM
- Inbound Lead Follow up
- Tele-prospection and follow up
- Qualify new opportunities, research accounts, identify key players and generate interest
- Understand customer needs and requirements
- Assist with Sales Campaigns

**Key Tasks and Responsibilities**
- Develop and diversify the portfolio
- Generate new prospect leads and new accounts over the telephone
- Responsible for retention and growth of portfolio ensuring GP target does not fall below the minimum expected and to up sell where possible.
- Provide a high level of internal and external customer care
- Provide customers with accurate and cost-effective quotations
- Create loyalty and optimize the existing portfolio
- Acquire new customers through individual prospecting actions
- Promote any new Commercial offers
- Identify new opportunities and trade lanes in line with company procedure
- Ensure all Customer service requirements are being adhered to and report any service failures to your Line Manager.
- Exchange business information with the businesses Logistics Network.
- Participate in Internal and External Meetings
- Promote an awareness of in the market
- Opening of new business accounts according to applicable procedure
- Update all activities and pipeline opportunities with the CRM Concerto
- Liaise with Product Heads to secure best rates and services
- Handling of queries
- Keep abreast of industry changes, information and skill requirements
- Any other delegated tasks deemed as reasonable as assigned by the reporting Manager

**Minimum Education and Experience Requirements**:

- GCSEs to include Mathematics and English language
- A levels expected
- Previous International logistics experience - all modes (Air, Road, & Courier) - preferred
- Previous formal sales training preferred
- Well presented, professional individual with excellent written and verbal language skills
- Ability to effectively negotiate and build a pricing model / quote for a customer
- Full computer literacy
- Ability to create and implement strategies
- Ability to work within a target driven and pressured environment

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