Customer Care Representative
5 months ago
**Job Title**: Customer Care Representative
**Company**: ERMORSIORE
**Location**: Manchester
ERMORSIORE, a reputable company based in Manchester, is seeking a compassionate and solution-oriented Customer Care Representative to join our dedicated team. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support.
**Key Responsibilities**:
- **Issue Resolution**: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
- **Product Knowledge**: Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information.
- **Documentation**: Record customer interactions, process accounts, and file documents as necessary.
- **Feedback Management**: Gather customer feedback and communicate it to the relevant departments for continuous improvement.
- **Follow-Up**: Conduct follow-up communications to ensure customer satisfaction and address any ongoing issues.
- **Team Collaboration**: Work closely with other team members to provide seamless customer service and support.
- **Policy Adherence**: Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
**Qualifications**:
- Previous experience in a customer service or customer care role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy and patience in handling customer interactions.
- High school diploma or equivalent; additional certification in customer service is a plus.
**What We Offer**:
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A positive and supportive work environment.
- Opportunities for career growth within the company.
**Job Types**: Full-time, Permanent
Pay: £12.00-£13.50 per hour
**Benefits**:
- Company pension
- Employee discount
- Paid volunteer time
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Walkden, M28 3JE: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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