Enquiry Services Librarian

6 months ago

Birmingham, United Kingdom AECOM Full time

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

**Job Description**:
We are looking to recruit an experienced Enquiry Services Librarian to join AECOM Library and Information Services (ALIS), based in the UK. This is a varied role as the post holder will play a key role in delivering a high-quality enquiry service, while also managing day-to-day library operations including responsibility for a tender notices service and a range of library administrative functions.

If you are someone who is proactive, flexible and ambitious we are looking for you to join our established team, playing an active part in developing ALIS globally within AECOM.

**Key duties**:
Enquiry services

+ day to day management of the ALIS enquiry service, working with the ALIS team to deliver a high-quality user-focused service to the business

+ working with the Head of ALIS to develop and maintain customer service policies and quality procedures to enhance service delivery

+ coordinate and streamline enquiry services, ensuring efficient handling of requests

+ prepare and circulate the monthly inbox rota

+ maintain and develop in conjunction with the team existing ALIS enquiry guidelines and draft responses, used to ensure consistent responses to queries

+ deliver excellent customer service through regular ALIS enquiry rota slots

+ working with the Access Librarian to compile, monitor, and evaluate statistics across the service, producing evidence-based reports on performance and trends

+ develop the enquiry service to meet the demands of our global business.

Operations

+ responsible for the management and development of the tender notifications service to support work winning.

+ management of ALIS mailing lists for communications and notifications

+ management of the loans and interlibrary loans service

+ optimisation of ALIS processes and procedures, identifying and efficiency improvements in how ALIS does business.

General

+ contribute to the development and delivery of ALIS strategy

+ undertake other duties in support of the work of ALIS as may be required by the Head of Library and Information Services, Europe.

**Qualifications**:
+ experience of developing and delivering a high-quality customer-focused enquiry services.

+ excellent attention to detail

+ ability to work effectively in a very busy environment.

+ experience in building and maintaining collaborative relationships with colleagues at all levels.

+ ability to work independently and manage your own time.

+ at ease with innovation and change and an adaptive and flexible approach to work

+ knowledge of licensing, copyright and IPR in a commercial environment

+ evidence of an ongoing commitment to continuous professional development and professional awareness

**Person specification**:
+ educated to a degree-level, in an information or library specialist area, or possessing equivalent experience

+ previous experience working in an operational role, ideally in a business or commercial environment

enthusiastic, highly motivated, flexible and able to exercise appropriate initiative

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a w

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