Employee Relations Advisor

4 weeks ago

Walsall, United Kingdom RAC Full time

RAC have an exciting new opportunity for an experienced **ER Advisor** to join an established ER team on a **12 month FTC**. Operating within the centralised HR department, you'll be experienced at managing a variety of cases, all with varying complexity.

You will be able to get your teeth into the full range of ER activities: advising on cases, coaching managers, working in partnership with stakeholders, designing and delivering workshops for managers, contributing to the development of employment policies,producing guidance, facilitating the resolution of issues, liaising with TU representatives, supporting consultation exercises and helping to take forward the Company’s people agenda (including wellbeing as well as equality, diversity and inclusion).

If you enjoy seeing what you can learn from case law and developments in legislation so that you can enable effective people management, and you have great communication skills, a talent for helping others to resolve problems, an ability to remain calm underpressure, and a huge helping of sound judgement, empathy and self-motivation, we really want to hear from you

**Working hours are 35 hours per week across Monday - Friday 9am - 5pm. This position is a hybrid role**(two days on-site working -normally at our Bescot RAC Office in Walsall, although there is potential for occasional travel to Bristol and/or Stretford).

On a day to day basis you can expect to provide advice and guidance to managers, HR business partners and colleagues on the full range of people management issues, e.g. related to conduct, absence, grievances, family leave, performance management, organisationalchange and so on.

A proven ability to build stakeholder relationships will be critical as you will be liaising with managers, HR Business Partners and Trade Union representatives to ensure that issues are resolved appropriately and in-line with Company policy, procedure,and legislation.

**Key Responsibilities**
- Maintain an up to date knowledge of employment law, policy, and practice
- Ensure that all ER cases are monitored and escalated through the appropriate channels as required and within the required timescales.
- Collate and analyse information, as required, so that metrics and/or reports can be produced to contribute to decision making, the development of managerial insight and monitoring of performance on ER cases or matters.
- Collate information including investigation reports, disciplinary notes, and any other correspondence to create case files.
- Review appropriate correspondence in partnership with the line manager and HR Business Partner / Consultant.
- Liaise with external legal advisors on complex cases.
- Meet with Managers and HR to provide advice, support and guidance on matters related to employment policy, practice, and law, as required.
- To provide HR Business Partners and managers with technical and practical advice on complex employee relation issues - so that actual and potential risks can be identified, and case management strategies agreed.
- To deliver Employee Relations training, coaching, and other knowledge/skills development initiatives across the business to raise awareness / standards of practice across all people managers.

**About You**

During the interview process we will be looking for someone who can demonstrate the following skills/ knowledge and experience:

- demonstrably high level of knowledge of employment law, policy, and practice
- Experience of managing a high-volume workload in a fast-paced environment, so that deadlines and required outcomes are consistently met
- Effective written and oral communication skills displaying confidence, assertiveness and professionalism when engaging with varied colleague groups and levels of managers.
- Effective administrative skills
- Experience monitoring quality and performance through SLA’s
- IT literate

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