Personal Assistant

6 months ago


London, United Kingdom Gowling WLG (UK) LLP Full time

**Main purpose of the role**:
To provide fee earners with the administrative support they need to provide seamless legal services to clients. Assist in all aspects of the management and execution of their fee earners’ day to day workload by providing exceptional and proactive administrative support. Take an active interest in and obtain a thorough understanding of all aspects of client requirements to provide exceptional service levels to both fee earners and client.

**Main Duties and Responsibilities**:
**Administrative**
- Manage diaries, ensuring they are up to date and reminding fee earners of meetings etc on a daily basis.
- Arrange meetings, book conference rooms, refreshments, check rooms prior to meetings etc and liaise with other attendees, both internal and external.
- Coordinate travel arrangements, book and confirm reservations and deal with related details.
- Arrange photocopying, printing, organising couriers, sending out of letters, faxes etc.
- Arrange for files to be opened and closed, supervise general filing requirements and record keeping.
- Use effective systems to ensure that both short and long term tasks are completed within required timescales.

**Communication**
- Take internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner.
- Liaise with business support departments on behalf of fee earners as required.
- Liaise with the department’s Practice Coordinator over any planned absences, arranging cover as necessary and communicating this to the relevant fee earners.

**Document production**
- Coordinate correspondence, attachments, documents, reports, presentations, faxes etc produced by the DPC team before they are passed to the relevant fee earner for approval/sign off and undertake basic/minor amendments where appropriate.

**Financial**
- Coordinate the billing process and assist fee earners in the billing and credit control process by liaising with the fee earner and accounts and to produce financial/time reports through the system. Be aware of any service level agreements or arrangements with clients requiring bespoke billing information.
- Be competent in the delivery of more complex client reporting as and when required.
- Liaise with finance and cash functions as appropriate.

**Team duties**
- Assisting others in the department whenever there is spare capacity or it is evident that a colleague needs assistance with their workload.
- Picking up telephone calls for other members of the department when they are away from their desk.
- Assisting other members of the department, both proactively and at the request of the Practice coordinator.
- Working effectively with other legal and support departments as required.
- Any other relevant duties as reasonably requested by the fee earners or practice coordinators, practice operations manager or a person of an appropriate seniority.

**Key Skills and Experience:
- Knowledge of Microsoft Word, Outlook, Excel, PowerPoint, research tools and other systems implemented by the firm.
- Excellent telephone manner and competent knowledge of telephone system.
- Excellent communication, organisational and team skills.
- Excellent attention to detail.
- Flexible, proactive and dependable, able to take the initiative.
- Able to remain calm under pressure and work to tight deadlines.
- Conscientious, approachable and enthusiastic.
- Able to quickly build confidence, respect and trust with others. Have a positive approach to daily tasks and have a solutions focussed working method.

**What We Can Offer You**:
The opportunity to work for a firm which has been recognised as one of the best places to work in the UK and has been ranked by Great Place to Work® for 24 consecutive years.

Excellent benefits, including:

- A hybrid approach to office and remote working.
- 25 days annual leave, with the option to buy up to a week's extra annual leave
- Private medical insurance, and the option to add family members
- A generous pension allowance
- Life assurance covering four times your annual salary
- The chance of a three-month sabbatical every five years
- Maternity, paternity and adoption leave schemes
- A range of health and wellbeing programmes
- State of the art offices, in the heart of London with an onsite restaurant
- Opportunities to flourish in your role through training and personal development

**Equal Opportunities:
Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek



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