Customer Service Advisor
3 months ago
For over 75 years now, Fletcher Moorland has been providing engineering services to industry, when is comes to finding a company with the breadth of experience and range of services offered, you’ll be hard pushed to find one that matches Fletcher Moorland.
Fletcher Moorland Ltd are looking for a Customer Service Advisor for an immediate start, to join the team due to continued growth.
**Main duties and responsibilities**
- Updating Customers on the progress of current repairs
- Liaising with all Departments to chase Customer jobs through the system and workflow
- Liaising with internal drivers and external couriers to arrange urgent collections and deliveries
- Checking and matching of Customer Paperwork to ensure correct details are input in to the business operating system
- Other adhoc administrative duties
**Experience**:
- Previous experience working in a busy Customer Service Environment
- Knowledge and experience of Microsoft Office programs including Outlook and Excel, training will be provided on company specific programs
- Problem solving skills, a can do attitude
- Good telephone manner and written communication skills
- Confident and persistent
- The ability to keep calm under pressure and learn quickly.
**Hours of Work**
- Saturday & Sunday - 7.00am - 17.30pm
- 10 Days Holidays plus statutory holidays
**Job Type**: Part Time
**Salary**: £12.50 Per Hour
**Benefits**:
- Company pension
- On-site parking
- Wellness programme
Schedule:
- 10 hour shift
- Day shift
- Weekends
Ability to commute/relocate:
- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (minimum) desired
Work Location: One location
**Job Type**: Part-time
Pay: £12.50 per hour
Expected hours: 20 per week
Schedule:
- Weekends only
Work Location: In person
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