![Tarmac](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
5 days ago
**Job Introduction**:
Are you a **Customer Service Coordinator** looking for your next contract role? Then read on as we may just have the role for you
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an experienced **Customer Service Coordinator** to join our friendly team based at our Tarmac Office in Snodland, Kent. This role is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.
Upon completion of successful training this will be a hybrid working position.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
**Role Responsibility**:
You as a **Customer Service Coordinator** will work cross-functionally within our Customer Service Team; this will primarily include the day-to-day communications with our customers to provide the ‘face’ of Tarmac.
Your role will include; (not exhaustive):
- Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
- Complete data entry and sales processing; you will maintain data entry protocols and carefully record other information throughout your day
- Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
- Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
- Input of accurate customer data into the CRM system
- Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
- As part of a wider, varied team to work and to deliver in-demand products, and as a result to deliver profit to the business with the support of colleagues, a team leader and manager
- Building relationships with the key stakeholders in the account base - maintaining regular contact to Introduce new products and technologies to our customers
- As the Customer Service Coordinator, you will be developing and demonstrating industry-leading product knowledge which will help you to attain and proactively keep abreast of new trends/products in the market by attending product and vendor training, researching and even self-study
The role of **Customer Service Coordinator** is a Monday - Friday role with a rostered Saturday AM in rotation (Saturday is worked from home), the role; upon completion of successful training, will be a hybrid working position
Please note this is a **Fixed Term Contract** with the anticipated end date of February 2024
To succeed in the role of a **Customer Service Coordinator**, the following is what we are looking for in a future colleague:
- Confident in the use of IT systems
- Positive and approachable in your manner
- Able to pick up new systems quickly, with full training provided
- Demonstrate first class customer service
- A high attention to detail with a positive ‘can-do’ attitude
- Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
- Enjoy an extremely fast paced; team-based environment
**Why Us**:
In addition to the role of **Customer Service Coordinator** we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
- Training and development opportunities
-
Customer Services Coordinator
3 weeks ago
Snodland, United Kingdom Tarmac Full time**Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...
-
Customer Service Coordinator Hybrid
5 days ago
Snodland, United Kingdom Essential Employment Full timeCustomer Service Coordinator (Hybrid) needed in Snodland, £12ph PAYE - Reference: 424602 Working with the distribution team who take the calls and puts them in the system and they send this out to the planning team. Hours: 40 hour week (7am - 5:30pm - Will be a 8 hour shift between these times) - Can be flexible with start times Hybrid working - 4 days...
-
Head of Customer Services
2 weeks ago
Snodland, United Kingdom South East Water Full time**Do you know how to create a high-performing service delivery environment?** *** **Are you ready to move our customer service strategy into the next exciting phase?** *** **We want to be the water company people want to be supplied by and want to work for** If you take up this role as Head of Customer Services, you’ll oversee the team responsible for...
-
Developer Services Coordinator
3 weeks ago
Snodland, United Kingdom South East Water Full time**This opportunity is only open to existing South East Water colleagues which includes current contractors** **If so, this could be the opportunity for you!** **We want to be the water company people want to be supplied by and want to work for.** You’ll take up this key role as a Coordinator within our Developer Services team. Our team oversee...
-
Head of Customer Services
4 weeks ago
Snodland, United Kingdom South East Water Full timeJob information Do you know how to create a high-performing service delivery environment? Are you ready to move our customer service strategy into the next exciting phase? We want to be the water company people want to be supplied by and want to work for If you take up this role as Head of Customer Services, you’ll oversee the team...
-
Head of Customer Services
1 month ago
Snodland, United Kingdom South East Water Full timeJob information Do you know how to create a high-performing service delivery environment? Are you ready to move our customer service strategy into the next exciting phase? We want to be the water company people want to be supplied by and want to work for If you take up this role as Head of Customer Services, you’ll oversee the team...
-
Customer Service Agent
4 weeks ago
Snodland, United Kingdom Northgate Vehicle Hire Full time**Position**:Customer Service Agent **Salary**: £26,039 Per Annum + Bonus **Location**:Northgate Vehicle Hire, Mid Kent Business Park, Snodland, ME6 5UA **Weekly Hours**: 42.5 hours p/week - Monday - Friday 8:00-17:30 + Saturday Rota 08.00-12:00 **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile,...
-
Customer Service Advisor
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeWe want to be the water company people want to be supplied by and want to work for.We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. This can be spread across a minimum of 3 evenings per week 17:00 - 21:00 and working each Saturday 08:00 - 13:00.You would need to be able to join...
-
Apprenticeship - Customer Services
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeCustomer Service Apprentice at South East WaterDo you have the drive to assist others and be part of an award-winning team with a significant mission? Here's the chance you've been waiting for...We aim to be the go-to water provider for both customers and employees.Be prepared to join the team in 2024!Regular intake for apprenticeships leading to a permanent...
-
Customer Service Advisor
2 weeks ago
Snodland, United Kingdom Clancy Group Full time**Customer Service Advisor**: **£26,770**: **Snodland**: **_We CareThat’s why we need people like you, who care about your colleagues and customers!_** We have a 12-month, full time fixed-term contract for a Customer Service Advisor, with great communication and organisational skills to join our friendly team in Snodland. **The Role**: Dedicated to...
-
Customer Service Advisor
2 weeks ago
Snodland, Kent, United Kingdom Clancy Group Full timeCustomer Service Advisor:£26,770:Snodland:_We CareThat's why we need people like you, who care about your colleagues and customers_We have a 12-month, full time fixed-term contract for a Customer Service Advisor, with great communication and organisational skills to join our friendly team in Snodland.The Role:Dedicated to working with our client (South East...
-
Apprenticeship - Customer Services
1 month ago
Snodland, United Kingdom South East Water Full timeJob information Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity... We want to be the water company people want to be supplied by and want to work for. ...
-
Apprenticeship - Customer Services
4 weeks ago
Snodland, United Kingdom South East Water Full timeJob information Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity... We want to be the water company people want to be supplied by and want to work for. ...
-
Apprenticeship - Customer Services
1 week ago
Snodland, United Kingdom South East Water Full timeJob information Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity... We want to be the water company people want to be supplied by and want to work for. ...
-
Customer Service Team Manager
6 days ago
Snodland, United Kingdom South East Water Full timeCan you guide a team to deliver it’s goals? Do you inspire others to excel in their performance? We want to be the water company people want to be supplied by and want to work for. You will be leading a team in our Customer Service area with two available roles: one as a phone Team Manager and the other as a Quality and Training Team Manager....
-
Customer Service Team Manager
1 week ago
Snodland, United Kingdom South East Water Full timeCan you guide a team to deliver it’s goals?Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Do you inspire others to excel in their performance?We want to be the water company people want to be supplied by and want to work for.You will be leading a team in our Customer Service area with two available roles:...
-
Customer Service Team Manager
1 week ago
Snodland, United Kingdom South East Water Full timeCan you guide a team to deliver it’s goals?Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Do you inspire others to excel in their performance?We want to be the water company people want to be supplied by and want to work for.You will be leading a team in our Customer Service area with two available roles:...
-
Customer Service Team Manager
1 week ago
Snodland, United Kingdom South East Water Full timeJob information (This position is only open to existing South East Water Colleagues which includes current contractors) Can you guide a team to deliver it’s goals? Do you inspire others to excel in their performance? We want to be the water company people want to be supplied by and want to work for. You will be leading a team in our...
-
Customer Service Team Manager
1 week ago
Snodland, United Kingdom South East Water Full timeJob information Can you guide a team to deliver it’s goals? Do you inspire others to excel in their performance? We want to be the water company people want to be supplied by and want to work for. You will be leading a team in our Customer Service area with two available roles: one as a phone Team Manager and the other as a Quality and...
-
Customer Service Team Manager
6 days ago
Snodland, United Kingdom South East Water Full time(This position is only open to existing South East Water Colleagues which includes current contractors)Please make an application promptly if you are a good match for this role due to high levels of interest.Can you guide a team to deliver it’s goals?Do you inspire others to excel in their performance?We want to be the water company people want to be...