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Operations Support

4 months ago

Newmarket, United Kingdom Providor Full time

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 2,100 employees working from over 20 offices.

We are committed to developing talent at all levels, ensuring equality, diversity and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Providor, part of the Sureserve Group, are a leading provider of Smart Metering services across the UK**.**

**The Role**:

- Reporting into the Smart Support Team Leader, the Operations Assistant supports the Engineers with regards to commissioning issues.
- The role will encompass many administrative processes whilst working within a driven office environment. The successful applicant will be fully computer literate, well presented and have a good telephone manner.
- This is a varied role, providing many opportunities to further develop your skills. For success in the role you must be a team player, with an ability to be flexible as part of a fast-moving focused organisation.

**Specific Roles and Responsibilities**
- Answering inbound telephone calls from engineers and problem-solving regarding Commissioning Meters in a professional manner.
- Be able to build a good rapport with a range of people.
- Be adaptable to working within other teams
- Ensuring Data Protection Regulations are adhered to.
- General database administration
- Deliver exceptional customer service
- Achieving and maintaining SLA’s within the centre
- Working towards KPI’s

**The Individual**:

- Good geographical knowledge
- Smart Metering knowledge
- Excellent communication skills both written and verbal.
- A good telephone manner and the ability to easily explain the commissioning process
- The ability to record information with a high degree of accuracy.A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time. Probably gained within a call centre environment.
- Be self-disciplined and self-motivating.
- Office experience
- Good standard of Education - GCSE level

**Benefits**
- Company pension
- Access to flexible benefit schemes
- Employee Assistance Programme
- 20 days holiday + 8 bank holidays
- £10,000 Life Assurance

**Salary: £24,390 per annum**

**Maternity cover - estimated 12 months**

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £24,390.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newmarket: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have Smart Metering knowledge

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 000