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Reactive Supervisor

3 months ago

London, United Kingdom L&Q Full time

**The Role**:
**Contract type: Full Time, 35 hours per week Permanent**

**Location: Kings Hall Mews, Lewisham SE13 or Cray House Sidcup DA14 5HU**

**Persona: Agile (60-80% homeworking)**

**Salary: Competitive plus van for business use**

**Previous applicants within the last 2 months need not reapply.**

**Interviews to be held on: 24**
**th**
**January 2023**

Maintenance Services are looking for a Reactive Supervisor to join the in house team. The roles cover L&Q’s Southeast and Thames Neighbourhood consisting of Bromley, Catford, Lewisham Brockley, New cross and Greenwich and Medway boroughs. You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for a team of DLO. The role reports into the Maintenance Team Manager for the area.

You will be responsible for the management of a team of circa 15 Multi trade and specialist maintenance operatives who work across the Neighbourhood. You will also have links to the wider business area and will liaise with the Neighbourhood and caretaking teams as well as the Planning and Scheduling team, contact centre and other supervisors to ensure consistency in service delivery.

L&Q prides itself on high levels of professional, customer focused service and we expect our supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. As a people manager you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values (People, Impact, Inclusion, Responsibility and Passion) This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.

You will be confident to give advice to operatives on complexed jobs and hard fixes and will be responsible for interacting and engaging regularly and taking ownership of developing capability and ongoing professional development of the individuals in the team.

You will already, ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, experience in managing absence and will have had past input into recruitment decisions.

L&Q are a values focused organisation and our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We are focused on meeting targets, both financial and customer related. We expect our supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance team’s KPIS are met. You will be able to analyse data and predict outcomes, and will give advice on how to put things back on track when needed. Good financial acumen is a must and you will have had experience managing budgets.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

We expect our Supervisors to look have a good understanding of Health and Safety including knowledge of Asbestos, Fire and Hygiene and for them to pass this knowledge on to their teams. Dealing quickly with any breaches or potential problems before they happen.
- **Managing a large team within a Maintenance within Social Housing/Local Authority role**
- **Clear and Concise written and verbal communication skills**
- **Knowledge of trades and maintenance**
- **Ability to deliver KPIs and manage budgets**
- **Passion for inclusive working practices**
- **Brilliant Customer Service**
- **Able to be motivate others to deliver under pressure**

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.