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**International Export Advisor**

No matter where you are in your career - or where you want to be - we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of **Keeping Industry Working**.

**Purpose of Role**:
The International Export Advisor is responsible for driving an evolving, international facing team to deliver a professional, credible, and timely service which supports the needs of our international customers, suppliers, and stakeholders, while offering a best-in-class service with a single call resolution approach.

**Role Responsibilities**:

- Be a valued team-member of the Export team, helping to drive our business to meet targets.
- Provide a remarkable Customer Value Proposition (CVP) that drives our customers to stay with Cromwell.
- Resolve customer issues accurately and within agreed individual SLAs, to deliver customer loyalty by liaising with stakeholders via multiple communication channels.
- Build and grow strong relationships with our international customers.
- Ensure quotes are accurate and timely and adhere to sales and pricing policies within agreed SLAs.
- Continually progress quotes with the customer, in line with company guidelines, to drive success.
- Inform the customer of insufficient stock levels against their purchase orders and proactively advise them of alternative products.
- Liaise with external suppliers to source products and substitutes where required.
- Ensure that all orders are entered onto the business system, using the right product code, or generating temporary codes where required.
- Manage all complaints to a satisfactory and timely conclusion.
- Maintain effective engagement through all levels of the organisation.

**Key Relationships**:

- Peers and wider Customer Service
- International EMEA Sales & Branch
- Compliance and Health, Safety, Quality and Environment (HSQE)
- Supply Plan
- Warehouse
- Export Shipping
- Suppliers

**Essential Qualifications & Skills**:

- Effective planning and organisation skills with the ability to multitask at pace.
- A positive and enthusiastic attitude.
- Initiative and drive.
- Excellent verbal and written communication skills.
- Excellent IT skills including comprehensive understanding of Microsoft Office, particularly Outlook, Excel and PowerPoint.
- Flexibility and adaptability.
- Great engagement skills.
- An eye for detail.
- A passion for continuous learning
- Basic language skill would be an advantage.

**What's in it for you?**
- Competitive annual leave allowance with annual purchase scheme
- Hybrid-working
- Bi-monthly-paid international scheme bonus
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Cycle to work scheme
- Continuous learning Support.
- 24/7 Wellbeing and Employee Assistance Programme