German Speaking Customer Service Advisor

3 weeks ago

Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

**MTrec’s New Job Opportunity;**

MTrec Commercial are proudly representing our long standing, industry leading client, in their search for a German Speaking Customer Service Advisor. The successful applicant will also receive world class training for the first 4 weeks. You will receivecontinuous training and development and have the chance to become a part of their close-knit team of customer service professionals. **You do not have to live local to the Newcastle area.** They are a great company, with great management, a very friendly team-based culture, great incentives and an opportunity to work from undoubtably one of the best companies in the world. **You must be flexible Monday - Friday between the hours of 7am - 6pm.** This is a full time, permanently working from home role. They have an excellent bonus scheme which will be paid out every quarter and with an automatic salary increase after passing the probation period

**Rewards and Benefits on Offer;**
- A permanent position
- The chance to work with an industry leading multinational company
- A competitive basic salary
- World class training and development opportunities
- A close-knit and friendly working environment
- Working from home position.
- An excellent bonus structure

**The Job You’ll Do;**
- You will be receiving inbound calls and chat requests from German Speaking customers who are inquiring about products and services.
- You will have a keen eye for detail making sure the customers data collected from the inbound calls and chats are logged onto the CRM system correctly.
- Collaborate with internal stakeholders.

**About You;**
- Previous contact centre and customer service experience (a minimum of 6 months)
- Excellent listening and problem-solving skills
- Excellent communication skills including grammar and spelling.
- Fluent in German and English

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