IT Support Engineer
3 weeks ago
Leading Edinburgh based Managed Service Provider seeks IT Support Engineers to join their winning team.
IT Support engineer required, ideal for someone with several years' experience of delivering support services in a pressure environment. Prior, and relevant, experience essential. Proven track record of delivering in-depth technical support whilst maintaininghigh standards of customer service will be required.
Busy, forward thinking managed service provider looking to add quality talent to the escalated support team to deliver resolutions on more complex client facing issues, typically involving infrastructure issues, or cloud centric solutions.
Skill base would be heavily leaning towards network and server infrastructure experience and qualifications, including switching and routing, VLANs, virtualised environments and cloud-based technologies. Deep experience with Microsoft server technologies essential,and this should include cloud-based ecosystems such as Office365 and Azure.
Prior experience required in supporting Team, SharePoint and OneDrive.
The successful engineer will be based in our Edinburgh office, but may need to go to sites around Scotland to deliver on-site services on occasion. They will need to be able to take complex problems, break them down into actionable deliverables, and to communicatewith the internal teams and with the client to ensure a smooth delivery of any identified solution. They should be capable of managing their own ticket queues and time, and to commit to delivering solutions to agreed timetables.
This can be a demanding role, in a high pressure department, so the ability to multi-task, dealing with changing landscapes and to deliver under pressure are essential.
In return, a generous salary and benefits package is on offer, including corporate gym membership and private health insurance. Some flexibility with hybrid "Working From Home" is possible, though the role will be predominantly office based. The ability todevelop and gain further qualifications will be provided and encouraged.
Pay dependent on experience and technical skill set.
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