Stewardship Coordinator

**NORTH WEST AIR AMBULANCE CHARITY**

**JOB DESCRIPTION**

**JOB TITLE**:Stewardship Co-ordinator

**BASE**:HybridPart time Knowsley /Part time home based

**DEPARTMENT**:Income and Engagement

**REPORTING TO**:Major Gifts Officer

**Overall purpose of the role**:
To ensure the Northwest Air Ambulance Charity delivers its ambitious income strategy which will see our income grow significantly over the next 5 years (22-27). A key area of development is the High Value Giving Team which is being expanded, this role will offer support the this team and play an important role in co-ordinating events, meetings and undertaking research. This post will report to a newly created role of Major Gifts Officer and will have the autonomy to look at innovative and creative ways to improve the stewardship of our high-net-worth supporters. You will be an accomplished, passionate professional fundraiser with a demonstrable and proven track record of effective donor stewardship.

**Main duties and responsibilities**:

- Co-ordinate and manage stewardship activity for our most significant donors, developing and overseeing programmes to steward key donors and to help manage data and segmentation.
- Work across the High Value Giving team to support research and stewardship support as well as other key members of staff to deliver appropriate, meaningful and effective stewardship.
- Organise all donor visits and other stewardship events, supporting the High Value Giving Team - for both existing and new donors and representing the Charity in a professional manner.
- Collate a wide variety of impact content and materials on the service provided by the Charity demonstrating to donors the impact they have on the lives of the people of the Northwest, to be used when updating and reporting back to donors.
- Support the Charity’s Ambassador Programme, developing good and professional relationships with all key stakeholders, ensuring prompt and effective communications.
- Develop and manage an existing donor stewardship portfolio across alumni, parents, individuals, trusts and foundations, actively stewarding those.
- Ensure that all donor stewardship activity is accurately recorded on the Charity’s CRM in accordance with donors’ wishes and stewarded comprehensively and effectively.
- Liaise with High Value Giving Team to oversee, input, report and organize meetings with major donors.
- To understand and implement best-practice compliance, including GDPR and audits.

**PERSON SPECIFICATION**

**Essential**

**Desirable**

**Qualifications**
- GCSEs: including minimum of Grade C in English and Maths
- University Degree or equivalent

**Experience**
- Experience of delivering excellent customer service
- Proven experience of working in an administrative or operational role
- Experience of coordinating meetings, and minute writing
- Experience of financial administration
- Demonstrable experience of community fundraising and/or an understanding of the fundraising landscape
- Proven experience of supporting a small team in a similar environment

**Skills**
- Excellent written and verbal communication skills, including a confident telephone manner
- Experience of conducting in-depth research
- Good attention to detail
- Good organisational and planning skills with ability to juggle multiple projects in order to meet deadlines
- Strong interpersonal skills and a team player
- Good practical knowledge of Microsoft Office (Proficient in MS Word, Powerpoint, Excel and Outlook)

**Personal Attributes / Abilities**
- Trustworthy
- Flexible
- Confident and committed to continued learning and development
- Willingness and ability to work outside normal office hours om occasion, including evenings, weekends, early mornings and bank holidays
- Self -motivated, flexible and adaptable, capable of working both independently and collaboratively as part of a team, with high levels of energy, positive attitude, resilience and tact. Also the ability to undertake own administrative tasks as required.

**Other**
- A passion for the cause

**Job Types**: Full-time, Permanent

**Salary**: £23,108.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Work from home

Schedule:

- 8 hour shift

Work Location: One location