Customer Service Advisor Lettings

4 weeks ago


Salford, United Kingdom Cobalt Recruitment Full time

**Customer Service Advisor (Lettings)**

**Based Salford**

**Competitive Salary**

A new position with one of the UK's leading Build to Rent operators will be based in Salford. The company have won several awards and have gone from strength to strength with a real focus on the Private Rented Sector. They are proud of what they do, howwell they do it and of the people that work for them.

The Customer Service Advisor plays a leading role in leasing new homes by acting as the first point of contact to create an amazing first impression. The role includes managing both inbound and outbound calls, registering new customers, providing informationon buildings and available homes, managing the applicant database and booking viewings for the onsite teams to carry out.

**Role**
- Be the first line of contact, providing knowledgeable and accurate information about homes
- Receive and respond to enquiries
- Ensure all enquiries are logged quickly and accurately
- Build rapport with customers, positioning them well to meet the onsite resident services team for viewings
- Use the applicant database to make phone enquiries and convert them into leads where possible
- Qualify leads
- Book customers onto viewings
- Liaise with the onsite resident services teams to ensure seamless and amazing customer experience is delivered
- Research competitors and understand their offerings and rent
- Keep up to date with key messages, developments, delivery dates and 'from pricing' inside out
- Maintain accurate customer records and update notes
- Undertake regular audits of the system to ensure records are up to date

**Requirements**:

- Experience of working in an administrative role managing a high volume is essential
- Previous sales experience and delivering exceptional customer service
- Demonstrable knowledge and understanding of residential lettings is essential
- A strong team player who is self-motivated, industrious and works well under pressure
- Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
- Proven numeracy skills with a good academic record
- Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
- Previous database experience would be beneficial
- Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally



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