Digital Training Coordinator

5 months ago

Leicester, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role**:Digital Training Coordinator**

**Location: Hybrid/Leicester or Plymouth**

**Salary: £22,000 - £25,000**

**Why do we want you?**

You have experience in **Customer Service** or a **Client facing** role and understand the importance of delivering impeccable service at all times.

You will need to have a professional telephone manner and experience building relationships with clients/customers.

You will be part of a client facing team that is responsible for fulfilment of our digital training libraries, so, you will need to be **computer literate, **tech savvy**, have strong **administration skills** and enjoy speaking to clients.

**A bit about us**

At Mercia, we enable accountancy and tax professionals to do business in the right way. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for **innovation, integrity **and **teamwork**, you’ll find them all and more here**.**

Job purpose, tasks and responsibilities:
**Main Purpose of the Role**:
For this role, you will be part of the Digital Training Team who are responsible for the delivery and upkeep of Mercia’s Digital Training libraries, ensuring that all courses are available to clients as soon as possible. They also ensure online libraries are maintained, relevant and up to date. You will also work alongside colleagues, providing a service to our clients who access Mercia’s website via the client account area to consume training products and services.

**Responsibilities**:

- Assisting with the planning and organising of online training. This involves coordinating speakers, recordings, dates and communications to clients.
- Support in the planning of Mercia’s training programme as required.
- Testing of interactive e-learning courses
- Liaising with Key Account Managers, Product Manager and major clients where required and ensuring that courses and assets are provided for their bespoke account areas on Mercia’s website.
- Assisting the Digital Training Executive with the development and enhancement of the on-demand client account area of the website
- Supporting problems and queries regarding the My Account area of the website such as registration issues and course access.
- Reviewing processes and procedures to continually improve
- Delivering a key contribution to the development of the business and ensuring that Mercia’s training is always of the highest quality.
- General assistance within the Course Operations team where required.

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

You will also need;
- To be able to work on your own initiative
- Be a strong team member who can support others with tasks
- To be able to demonstrate that you can work in a fast-paced environment
- To be able to communicate clearly and efficiently with clients and external suppliers, including dealing with difficult conversations.
- To be an exceptionally strong planner who can prove they can multi-task
- Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional skills
- Strong ICT skills and exposure to different systems
- Ability to negotiate with others and seek resolutions
- Excellent interpersonal skills with the ability to work with mínimal supervision. This is important as the team work in a hybrid office/home environment.
- Exceptionally well organised and able to plan independently
- Experience in organising training
- Experience in the same or similar role

**Wherever you are in your career and whatever your expertise, we look for people who**:

- are passionate about providing high quality solutions to our customers
- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Wherever you are in your career and whatever your expertise....................: You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none. Before you go....:
**Find what you’re looking for**

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals - whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us a

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