**Receptionist/Telephonist**
**Lexus, Glasgow**
**Salary £11,739**
**Friday, Saturday, Sunday**

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.

**Role Overview**:

- Meet and greet visitors to Head Office and inform relevant department promptly and efficiently, offering refreshments to people who are waiting to be seen.
- Operate Head Office switchboard in a professional and efficient manner, distributing calls to relevant parties, and take detailed messages where the person is not available to take the call.
- Ensure customer complaints are passed quickly to the correct person to deal with.
- Keep reception, waiting room and surrounding areas neat and tidy and ensure magazines are up to date.
- Process daily incoming post, packages and internal mail and distribute accordingly.
- Frank all outgoing mail from Head Office and take to the post box at the end of each shift.
- Type any correspondence required, as necessary.
- Responsible for ordering stationary for Head Office departments.
- Order cash and carry supplies when necessary.
- Liaise with drivers coming into Head Office from various branches to have cheques signed by Directors.
- Provide holiday cover when necessary.

At Eastern Western Motor Group, we believe its all about quality of life and finding a happy balance between work and family. This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.

**What does the job entail?**
- **To attend to customer requirements.**:

- **In input contract reports new business forms etc. onto the computer system.**:

- **To type letters general and customer correspondence memos etc.**:

- **To monitor customers in the showroom and attend to their general needs if no Sales Executive is available.**:

- **To operate the switchboard in an efficient and professional manner.**:

- **To make sure messages and faxes reach the relevant personDepartment in a timely manner.**:

- **To make sure that a customer with a complaint is passed quickly and efficiently to the correct person to deal with the problem.**:

- **To supply assistance to the Sales ExecutiveManagers as and when required.**:

- **Assistance with any other tasks as directed.**

*
**What are we looking for?**
- *

Excellent communication skills*
- **Polite and well mannered**:

- **Well presented**:

- **Previous customer service experience**:

- **Ability to build relationships easily**:

- **Problem solving and decision making skills**

*
**In addition, we offer first class employee benefits scheme such as**:

- **Enjoy your birthday off on us every year**:

- **Staff Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.**:

- **Cashpoint Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping**:

- **Generous Holiday Allowance Your free time matters to us We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service**:

- **Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions**:

- **Giving Back We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.**

**Job Type**: Part-time

**Salary**: Up to £11,739.00 per year