Customer Experience Advisor

4 weeks ago


Rochdale, United Kingdom Jo Holdsworth Recruitment Full time

These temporary roles have the potential to become permanent and are working for a well-established Rochdale-based employer, a successful leader in its sector. They are looking for Service Experience Colleaguesto start immediately, for an initial 3-month period but these are likely to extend and can become permanent. The role will be site-based for training and then will become hybrid working with the option to work two days or more in the office.

**Job Role**

**Responsibilities**
- Arranging delivery packages to and from store for main clients
- Dealing with a range of queries surrounding deliveries
- Offer troubleshooting support to customers
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Record keeping of customer's queries/feedback whilst holding a conversation via the telephone
- Make relevant notes from customer interactions
- Manage & update customer databases
- Boost customer loyalty by offering a valuable experience over the phone
- Work in a fast-paced environment to ensure excellent customer service is provided.

**Experience, skills set and/or qualifications required**
- You need to be the type of person who goes the extra mile to support customers
- A willing attitude is very much appreciated by the team
- Computer literate - excel knowledge is preferred but not desirable
- Have excellent attention to detail
- Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation
- Flexibility
- Customer service experience is desired but not essential
- Have very good written English and communication skills
- Confident using the phone
- Ability to problem solve under pressure

**Hours**:37.5 hours 5 days over 7 with one weekend day included (ideally Tuesday / Wednesday off). Shifts are between 8am - 4pm / 12pm - 8pm / 2pm - 10pm and will rotate on a 2-week basis

**Hourly rate**: £11.84 per hour plus accrued holidays
- (Jo Holdsworth Recruitment Ltd.)_

**Job Types**: Full-time, Temporary contract

**Salary**: £11.84 per hour

Work Location: Hybrid remote in Rochdale, OL16 1LR

Reference ID: LH/CEC



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